Rakuten Bank Surpasses 12 Million Customer Accounts

Tokyo, January 31, 2022 – Rakuten Bank, Ltd. today announced that it has surpassed 12 million customer accounts^*1 as of January 28, 2022.

Since it was established as an online bank in 2001, Rakuten Bank has been well-received by customers for being easily accessible 24 hours a day, 365 days a year, as well as for its wide range of products and services. Recently, the pandemic has kept people indoors and necessitated new lifestyle choices, and many individuals and corporations are using Rakuten Bank for banking services that can be conducted entirely online.

In recent years, Rakuten Bank has continued to improve its existing services in order to encourage more and more individual customers to choose Rakuten Bank as their main banking account. The company has launched an instant payment service from Rakuten Bank accounts on the Rakuten Group’s smartphone payment app Rakuten Pay, the number of public utilities offering Rakuten Bank as an option for automatic money transfers has increased, and its convenience store payment service, which allows app-based payments for payment slips, has become more widely available. The Rakuten Bank app has also recently been redesigned, and the Rakuten Bank website has extended the viewable time frame for account activity histories to include the full account history.

A steadily increasing number of customers are choosing their Rakuten Bank account for direct deposit of their salary payments. Rakuten Bank’s unique services also include its business support program, which offers select business services free of charge to corporate customers, as well as the Rakuten Bank Business Debit Card, which features cashback of 1%. As a result, the bank recently surpassed seven trillion yen in total balance of deposits (non-consolidated) at the end of December 2021.

Going forward, Rakuten Bank will continue working to offer innovative and convenient products and services to customers.

*1 Excludes closed accounts.