ESG Efforts at Rakuten​


in action​

Rakuten strives to address the ESG (Environmental, Social and Governance) challenges facing society not only to support our business growth, but also because doing so is at the core of our corporate mission.

We disclose relevant information with transparency in a timely and appropriate manner to communicate our progress and demonstrate how our commitment to the highest ethical standards translates into concrete actions.

In disclosing information, we refer to global reporting frameworks such as the GRI Standards issued by the Global Sustainability Standards Board (GSSB) and consider the expectations of investors and other stakeholders.

Group Sustainability Commitee


Group Sustainability Commitee

Focus Areas

#Growing with our Employees

Attracting talented employees and developing their potential is critical to our vision of becoming a truly global, innovative company. Ensuring employee safety, Diversity, Equity, Inclusion and Belonging (DEIB) and well-being are also of fundamental importance.

#Providing Sustainable Platforms and Services

Our value chain comprises more than 1.6 billion members, users, and partners. While this number has immense potential to drive society in a positive direction, we also acknowledge the importance of sustainable and ethical business for our platforms and services to fully play their role in empowering all.

#Addressing Global Challenges

Innovation and entrepreneurship are at the core of Rakuten's corporate mission. Combined with the potential of our growing portfolio of businesses and assets, innovation and entrepreneurship can solve some of the most pressing issues facing society – including climate change.

Group Sustainability Commitee



We combat the climate crisis by implementing tangible measures and taking actions involving every member of our value chain. We envision a future where we leave a positive impact, protecting the environment and precious resources.


A company cannot survive without its human capital. As we embrace diversity and inclusivity, we aim to create a safe environment for all employees that nurtures their potential and helps them thrive.


Rigorous governance is essential for enhancing corporate value. At Rakuten, we continue to strengthen our foundations for responsible management structures to uphold our stakeholders' trust.

#Sustainable Products & Services

Rakuten was founded as an e-commerce platform for small businesses and entrepreneurs to reach a wider audience and grow their businesses. We have since grown into a global company, yet this fundamental purpose remains unchanged and we strive to empower people and society through our entire ecosystem made of innovative and sustainable platforms and services.

#Rakuten's Approach to Sustainability

Rakuten was established with the mission of empowering people and society by creating value through innovation and entrepreneurship. We invite you to take a look at our approach to sustainability and how Rakuten creates long-term value together with our global stakeholders.