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Privacy Policy for Recruitment Activities

This Privacy Policy for Recruitment Activities (hereinafter referred to as “this Policy”) sets out how Rakuten Group Companies (defined below) handle the personal information of each candidate for employment (hereinafter referred to as a “Candidate”) that is collected in the course of recruitment activities carried out by Rakuten Group Companies. For the purposes of this Policy, “Rakuten Group Companies” refer to Rakuten Inc. (hereinafter referred to as “Rakuten”) and certain subsidiary companies of Rakuten that have adopted this Policy, whether domestic or overseas. For a complete list of such companies, please refer to the link below. Note that this page may be updated from time to time as more current or future Rakuten subsidiaries adopt this Policy.

When a Candidate applies for a position in a Rakuten Group Company, he/she is deemed to have agreed to this Policy and his/her personal information will be handled in accordance with this Policy. Please read this Policy carefully before submitting your application.

1. Range of Personal Information Collected and Used

In this Policy, regardless of the medium through which such information has been collected or its form, "Personal Information" refers to the following types of personal data protected by law that is collected by Rakuten Group Companies during the course of recruitment activities (including data collected from third parties such as recruitment agencies, and data which is otherwise available to Rakuten Group Companies):

  1. (1)
    (i) Name, age, sex, date of birth, telephone number, email address, educational background, work history, relevant qualifications, current annual salary, desired annual salary and all other information specified by a Rakuten Group Company as constituting the “Candidate Profile,” which the Candidate voluntarily provides by the method specified by the Rakuten Group Company, and (ii) login information for the recruitment website which the Rakuten Group Company allows a Candidate to access, including, without limitation, login date and time and accessed pages (together, the contents of (i) and (ii) in this section are hereinafter referred to as the ”Basic Information”);
  2. (2)
    (i) All information contained in any CV, resume, entry sheet and other documents submitted, sent or provided to a Rakuten Group Company for the purpose of carrying out the Candidate’s screening process, (ii) all information relevant to the screening process that the Rakuten Group Company may collect through background checks, reference checks and/or other confirmation procedures, and (iii) the contents of any form of communication conducted between the Rakuten Group Company and the Candidate, including face-to-face conversations, telecommunications, phone inquiries and other forms of interviews (together, the contents of (i), (ii) and (iii) in this section are hereinafter referred to as the “Screening Information”); and
  3. (3)
    The past records and results of a Candidate’s application and screening processes (hereinafter referred to as the “Past Records”).

2. Purpose of Use

Rakuten Group Companies will use Candidates’ Basic Information, Screening Information and Past Records for the purposes listed in the following table, and will not use such information for any other purpose without Candidates' consent. Notwithstanding the foregoing, however, for purposes such as analyzing and improving their recruitment activities, Rakuten Group Companies may compile and aggregate Candidates’ Personal Information, and withholds the right to use, or disclose to a third party such compiled and aggregated anonymous data without your consent.

Types of Personal Information Purposes of use
Basic Information
1-1
To provide recruitment information of Rakuten Group
1-2
For the Rakuten Group Company to which the Candidate has applied to carry out screening process
1-3
To identify the Candidate when any inquiry is made by the Candidate during the screening process.
1-4
When the decision to hire the Candidate has been made,,for the Rakuten Group Company that hired the Candidate to manage personnel affairs
Screening
Information
2-1
For a Rakuten Group Company to which the Candidate has applied to carry out the screening process
2-2
To identify the Candidate when any inquiry is made by the Candidate during the screening process.
2-3
For the Rakuten Group Company to which the Candidate applied to inform the Candidate of the date and time of interview, screening result and other relevant matters.
2-4
To provide recruitment information of the Rakuten Group Company to which the Candidate applied
2-5
When the decision to hire the Candidate has been made, for the Rakuten Group Company that hired the Candidate to manage personnel affairs
Basic Information and Past Records
3
When the Candidate has applied for a position in response to the recruitment activities of a Rakuten Group Company in the past, for a Rakuten Group Company to which the Candidate applied to use such information as reference for the current screening process.

3. Data Controller of Personal Information

The data controllers of Personal Information will be the Rakuten Group Company which collects Personal Information from the Candidates, and Rakuten.

4. Joint Use

Based on the preference of the Candidates, Rakuten and Rakuten Group Companies may, under the control of Rakuten, jointly use the Personal Information of Candidates for the purposes specified in “2. Purpose of Use” as described below:

  1. (1)
    Basic Information: (i) Joint use by the Rakuten Group Companies which the Candidate has selected and Rakuten, and (ii) when the Candidate applies to a Rakuten Group Company, by the Rakuten Group Company to which the Candidate applies, its parent company, and Rakuten;
  2. (2)
    Screening Information: By the Rakuten Group Company to which the Candidate applied, its parent company and Rakuten;
  3. (3)
    Past Records: By the Rakuten Group Company to which the Candidate applied, its parent company and Rakuten.

    Please refer to “8. Inquiry” for any inquiries concerning Joint use.

5. Provision of Personal Information to Third Parties

A Rakuten Group Company may outsource some of its recruitment activities to a third party. Such third party to whom such activities are outsourced will use Personal Information only for the purposes of conducting the outsourced activities as a processor under the control of the Rakuten Group Company. Other than the foregoing, unless permitted by law, no Personal Information of any Candidate will be disclosed or provided to any third party without the Candidate’s consent.

6. Safety Control Measures

The Rakuten Group Companies acknowledges that special attention needs to be paid to the handling of Personal Information. In compliance with applicable law, the Rakuten Group Companies has implemented appropriate safety control measures in order to prevent the unlawful access, loss, alteration and leak of Personal Information.

7. Disclosure, Amendment, Suspension of Use and Deletion of Personal Information

A Rakuten Group Company accepts, within reasonable limits, a Candidate's request for disclosure, amendment, suspension of use and deletion of his/her own Personal Information. Subject to any legal right that a Candidate may have to require a Rakuten Group Company to suspend use of or delete the Personal Information, the Rakuten Group Company may keep Personal Information for as long as necessary for the purposes defined above, as well as any applicable legal needs, and the Rakuten Group Company reserves the right to retain such information to the fullest extent required or permitted by law.

8. Inquiries

Please contact us at the address below for any inquiries concerning this Policy.
Recruitment Section, Global Human Resources Department, Rakuten, Inc.
Email: recruit@mail.rakuten.com

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