Career Development


As a Global Innovation Company, Rakuten prioritizes continuous learning and supports its staff in their efforts to learn new skills and abilities.
All employees are assigned a grade upon entering the company and given the right to receive grade-based training, which is designed to improve individual and organizational skills and to produce talented individuals who can play an active role on a global scale.


Self-Directed Career Development Support

At Rakuten Group, Inc., we support our employees' self-directed career development by holding 1on1 meetings with their supervisors based on self-assessments conducted every six months. Additionally, we offer a wide range of training opportunities including various e-learnings tailored to individual career aspirations, and employees can also challenge themselves through our internal open position program.

Employees' Self-Directed Careers Self-Assessment,Internal open position program,1on1 Meeting,Training


This system supports career development tailored to each employee by reflecting on their career every six months.

Internal open position program

One of Rakuten's distinctive career support programs is the "Internal Open Position Program." This system allows projects and departments to recruit new talent internally, in addition to external recruitment. This is designed to support employees with a proactive mindset by providing opportunities for career growth.


To adapt to shifting trends and employees’ diverse career aspirations, we prepare various e-learning and training programs to support skill development for those who wish to deepen their current career or take on new challenges.

1on1 Meeting

We hold regular 1on1 meetings to help employees perform at their best in their daily work and develop their individual careers. These meetings aim to strengthen the trust between supervisors and subordinates, fostering a "learning organization" where both parties can continuously learn through mutual feedback.
Rakuten-specific competencies developed through 1-on-1 meetings


Competency and performance-based evaluation systems

Rakuten Group, Inc.’s evaluation system consists of “competency evaluation” and “performance evaluation,” both of which are conducted once every six months.
The “competency evaluation” is based on whether the employee has continuously demonstrated what is expected of them, with the results of this evaluation reflected in their subsequent salary.
The “performance evaluation” is based on the results and achievements of an employee’s actions, with the results of this evaluation reflected in their bonus.
Regardless of the number of years an employee has been with us, we provide an environment where they can receive fair evaluations for their contributions and achievements and progress in their career.

“Competency Evaluation” Criteria that Reflects Rakuten’s Basic Principles

Competency assessment criteria are defined based on the 11 elements considered requirements in the “Five Concepts of Success” within the Rakuten Shugi (Rakuten Basic Principles), the resulting evaluation of which is codified into one of six ratings (B, BB, BBB, A, AA, AAA). In addition, the content of the competency required for each rating is stated clearly so as to encourage each employee’s personal development of their competency.

[Competency Evaluation 11 Criteria]

Always Improve, Always Advance
1. Encourage challenges 2. Innovate 3. Create “Get things done” culture
Passionately Professional
4. Drive accountability 5. Build an impactful team 6. Unleash/Develop Talent
Hypothesize. Practice. Validate. Shikumika.
7. Strategy planning 8. Collaborate 9. Shikumika (systemize)
Maximizing Customer Satisfaction
10. Increase Internal/External customers value
Speed!! Speed!! Speed!!
11. Quick and accurate decision making


Grade-based Training

This training program helps staff acquire the knowledge and skills necessary to make optimal decisions and play an active role within the organization.

[Examples training programs]

For new graduates
New employee training, etc.
Click here for information on training for new graduates
For junior employees
Logical Thinking, Time Management, Mentor Training, etc.
For mid-level employees
Project Management, Problem-solving Skills Training, etc.
For managers
Management and Leadership Training, etc.
For all employees
Data Analysis Training, AI Utilization Training, etc.

Global Leadership Development Training

Rakuten’s Englishnization project, which introduced English as the company’s official language, has achieved several key results, including strengthened communication throughout Rakuten’s diverse workforce, and the hiring of talented people from all over the world. Today, we have employees with over 100 countries and regions working together, and to further accelerate innovation, many of our employees are engaged in global leadership development training programs.

English language training
If necessary, employees can take supportive training to improve their communication skills in English.
Japanese language training
We provide online Japanese language training for employees who wish to improve their communication skills in Japanese.
Cross-cultural training
We provide training to learn the skills necessary for effective communication and trust building in diverse teams.
Global leadership training
We provide support for study abroad at some of the world’s leading business schools.

Other Training Programs

Example of a training program
Training for tech jobs: We have training programs for tech jobs.
Click here for information on training for engineers