Rakuten Mobile Launches 5G Service with New Plan, Same Monthly Fee: Rakuten UN-LIMIT V

Tokyo, September 30, 2020 – Rakuten Mobile, Inc. today announced the launch of its 5th generation mobile communications system (5G) service and a new and enhanced “Rakuten UN-LIMIT V^*1” service plan which offers customers access to 5G services for the same 2,980 yen monthly fee as the previous “Rakuten UN-LIMIT 2.0” plan. From today, existing subscribers of the Rakuten UN-LIMIT 2.0 service plan will be able to use 5G services for no additional cost, in 5G service areas^*2 with a 5G-compatible device.

Mickey Mikitani, Chairman and CEO of Rakuten, Inc., and Representative Director, Chairman and CEO of Rakuten Mobile, Inc. commented, “Less than six months since full-scale commercial launch of the world's first fully virtualized mobile network, today Rakuten Mobile takes another step forward to transform the mobile industry: We're offering customers 4G and 5G combined in one simple plan – Rakuten UN-LIMIT V – at the same low price as 4G.

Our network technology is built to meet the ever-evolving needs of our customers – and with transformational innovation, we are passing on significant savings to our customers. As we move forward to expand 4G and 5G coverage, we aim to reduce the household cost of mobile services. This is also about encouraging consumer spending across other services and goods, contributing to the sustainable health of Japan's national economy.

Today, we're one step closer to transforming telecommunications and building a brighter future for everyone.”

Rakuten Mobile built the world’s first^*3 end-to-end fully virtualized cloud-native mobile network and launched full-scale commercial carrier services on the network in April 2020. The network architecture allows for substantial reductions in capital investment and operating costs, enabling the operator to offer the Rakuten UN-LIMIT V service plan, which includes both 4th generation mobile communications system (4G) and 5G services, for the same monthly fee of 2,980 yen. By leveraging the synergies between 5G and various offerings from the broad portfolio of Rakuten Group businesses to develop engaging new content and services, Rakuten Mobile aims to provide customers with a next-generation mobile experience.

Along with the launch of the new Rakuten UN-LIMIT V plan, the company also unveiled the “Rakuten BIG,” a new original 5G smartphone from Rakuten Mobile. In addition to this new product, users of the AQUOS R5G smartphone that went on sale in June 2020 will be able to use Rakuten Mobile’s 5G service^*4 after installing a software update to be released by Sharp Corporation from 3:30 p.m. on September 30.

With Rakuten UN-LIMIT, Rakuten Mobile’s aim is to offer a service plan without complex terms and conditions ­– a plan that is simple, intuitive and easy-to-use for all customers, whether they are in Japan or traveling internationally. For 5G, Rakuten Mobile will continue its one service plan strategy by updating its Rakuten UN-LIMIT 2.0 service plan, which launched in April 2020 and offers subscribers unlimited data and calls^*5 for a monthly fee of 2,980 yen, to Rakuten UN-LIMIT V, which offers 5G services in addition to 4G. Starting today, the one plan offered to customers will be Rakuten UN-LIMIT V^*6.

Current Rakuten UN-LIMIT 2.0 service plan customers who wish to use 5G services^*7 can now upgrade their service plan to Rakuten UN-LIMIT V on the “My Rakuten Mobile” app or through the Rakuten Mobile website. For other customers, service plans will be automatically upgraded to Rakuten UN-LIMIT V starting October 12, 2020^*8. New applicants for the Rakuten UN-LIMIT V plan are also eligible for the campaign offering 3 million subscribers the first full year of service free of monthly fees launched in March 2020.

- Plan name: Rakuten UN-LIMIT V
- Monthly fee: 2,980 yen
- Launch date: 3:30 p.m. on September 30, 2020
- Rakuten Points: Users will earn 1 Rakuten Point for every 100 yen spent on their Rakuten Mobile bill. Rakuten Mobile subscribers will also earn an additional +1% point-back incentive through the Super Point Up (SPU) program for purchases on Rakuten Ichiba.

Rakuten Mobile’s 4G network is the world’s first fully virtualized cloud native mobile network^*3. In its 5G network, excluding the core network, all 5G network functions, such as the virtualized OpenRAN, cloud and OSS, are run on the Rakuten Communications Platform (RCP), a telco platform that is based on containers for more flexible and stable development. Rakuten Mobile’s telecommunications platform utilizes equipment and software from trusted partners.

Rakuten Mobile’s network offers Non-Stand Alone (NSA) 5G service from September 30, 2020. Stand Alone (SA)^*9 5G service is planned for launch in the second quarter of 2021. 

- Service area: Parts of Tokyo, Kanagawa, Saitama, Hokkaido, Osaka and Hyogo (as of September 30, 2020) *For more details, please see the official site^*2. Rakuten Mobile will continue to expand the service area.
- 5G transmission speed^*10:
 As of September 30, 2020: Maximum download speed: Approx. 870Mbps / Maximum upload speed: Approx. 110Mbps
 As of November 2020 (planned): Maximum download speed: Approx. 2.8Gbps / Maximum upload speed: Approx. 275Mbps
- 5G-compatible devices: Rakuten BIG, AQUOS R5G *Please see the device specifications for more details on the maximum transmission speeds for each device.

Rakuten Mobile’s new 5G smartphone Rakuten BIG is now available for purchase online via the Rakuten Mobile official website and at the Rakuten Mobile shop in Futako-Tamagawa. Information about additional locations carrying the Rakuten BIG, including both online shops and brick-and-mortar stores, will be announced on the Rakuten Mobile official website in the near future.

Through the development of innovative network technologies and collaboration with the more than 70 services of the Rakuten Group in e-commerce, fintech, sports and media, Rakuten Mobile aims to promote further new initiatives in the telecommunications industry and provide customers with even more next-generation mobile experiences through 5G services.

*1 For more information about Rakuten UN-LIMIT V, please see the following site: https://network.mobile.rakuten.co.jp/fee/un-limit/ (Japanese only)
　For more information about Rakuten UN-LIMIT 2.0, please see the following press release: https://global.rakuten.com/corp/news/press/2020/0408_01.html
*2 For more information about the 5G service area, please see the following site: https://network.mobile.rakuten.co.jp/area/5g_area/ (Japanese only)
*3 For a large scale commercial mobile network (as of October 1, 2019). Research: Stella Associa
*4 For more information about the AQUOS R5G software update, please see the following site: https://network.mobile.rakuten.co.jp/product/smartphone/aquos-r5g/support/update/ (Japanese only)
*5 Unlimited data when in the Rakuten network area and unlimited calls when using the Rakuten Link communications app developed by Rakuten Mobile (excluding calls to certain numbers).
*6 Customers must be in the 5G service area and have a compatible device to use the 5G service.
*7 Instructions for upgrading to Rakuten UN-LIMIT V are available below. Please note that the upgrade is free of charge. https://network.mobile.rakuten.co.jp/information/news/service/390/ (Japanese only)
*8 If Rakuten UN-LIMIT V is displayed on the contract plan screen on the “My Rakuten Mobile” app or site, the upgrade is complete. The automatic plan upgrade will take place between October 12 and the end of November. The timing of the plan upgrade may vary between users. The upgrade is only available to customers with a Rakuten UN-LIMIT contract.
*9 Non-Stand Alone (NSA) 5G refers to a mobile network that is 5G-compatible except for the core network. Stand Alone 5G refers to a 5G network where all the infrastructure in the network is 5G compatible.
*10 These figures are theoretical figures. Transmission speeds may vary depending on the environment and device.

*All prices in this press release exclude tax unless explicitly stated otherwise.