Tokyo, September 6, 2019 – Rakuten Mobile, Inc. today announced the launch of its new mobile operator service with the opening of applications on October 1 for a “Free Supporter Program” that will offer voice and data services free of charge. The initial wave of the Free Supporter Program will be open to 5,000 subscribers and will be expanded in waves to welcome tens of thousands of users to the new network.
１. About the Free Supporter Program
Rakuten Mobile will launch the world’s first end-to-end fully virtualized, cloud-native network. In order to ensure the stability and quality of its service for customers and continue to improve the network based on customer feedback and requests, the company will initially open applications to 5,000 subscribers free of charge through the Free Supporter Program.
Applications will open on the Rakuten Mobile website on October 1, and the program is planned to be available until March 31, 2020. The Free Supporter Program will conclude by the time of launch of regular subscriptions and, in the case of that launch commencing before March 31, 2020, Free Supporter Program subscribers will be offered the opportunity to continue to provide customer feedback in exchange for compensation equivalent to mobile service communication charges until the end of March.
How to apply for the Free Supporter Program
Customers can apply to enter the Free Supporter Program online through a dedicated page on the Rakuten Mobile website. Applications will be accepted from 12:00 a.m. on October 1 until 9:59 a.m. on October 7.
Steps following application
Customers who have applied for the Free Supporter Program will be sent an email notification about their application after October 11. If the initial number of applicants exceeds 5,000, a lottery will be held to select the first wave of participants. After registration of contract details, including steps for identity verification, customers will receive by mail a Free Supporter Program SIM card or device of their purchase and said SIM card.