Tokyo, June 11, 2018 - Rakuten, Inc. today announced that it will establish a new customer support facility for the C2C marketplace app Rakuma, operated by Rakuten, Inc. and Rakuten Group subsidiary Fablic, inc. The “Rakuma CS Niigata Office” will open on June 11, 2018. With the new facility, Rakuten will increase the number of customer support staff in order to create an environment in which users can utilize the Rakuma service more safely and securely.
Until now, Rakuma’s customer support team has been operating out of the Rakuten Group headquarters in Futakotamagawa, Tokyo, and have provided support to ensure the soundness of daily trading carried out on the platform. However, with the expansion of the C2C market and a surge in the number of transactions carried out on Rakuma, the company believes that it is necessary to further expand its customer support services in order to continue providing a safe and secure service, and has established the new facility.
Rakuten, Inc. and Fablic, Inc. will continue to strive to provide a safe and secure C2C service that users can enjoy with peace of mind.
Overview of the new facility
Name: Rakuma CS Niigata Office
Location: Chuo-ku, Niigata City, Niigata Prefecture