January 29, 2018
  • Rakuten, Inc.

Rakuten and Japan Post Launch New Post Office Pickup Service

- Makes parcel pickup possible at approximately 20,000 post offices nationwide, reducing the need for redeliveries -

Tokyo, January 29, 2018 - Rakuten, Inc. today announced a new service developed in collaboration with Japan Post Co., Ltd. that will allow shoppers on the Rakuten Ichiba online shopping mall to pick up their purchases at approximately 20,000 post offices in Japan.

The post office pickup service, which launches today, is an initiative developed by Rakuten and Japan Post with the goal of reducing the number of redeliveries in e-commerce logistics. Shoppers purchasing products from participating merchants on Rakuten Ichiba will be able to specify a post office where they would like to pick up their goods. After the goods arrive, the shoppers will be emailed an authentication number from Rakuten Ichiba with which they will be able to confirm their identity at the post office and receive their goods.

This is the latest in a series of initiatives Rakuten has developed to maximize delivery options for online shoppers. Rakuten users can already elect to have their goods delivered to HAKO POST lockers situated within selected post offices. They can also make use of Rakuten Box delivery lockers, which have been installed at locations around Japan, or elect to pick up their goods at selected convenience stores. The new service dramatically increases the number of pickup points available to shoppers, further increasing the convenience of Rakuten Ichiba.

Rakuten and Japan Post are striving to develop a more convenient and robust e-commerce industry while working to reduce redeliveries and improve the efficiency of e-commerce logistics.

Overview of the service
Start date: January 29, 2018
Pickup locations: Approximately 20,000 post offices nationwide
Pickup period: Goods are available for pick up for one week after arriving at the designated post office
How to use the service:
Step 1: At the order confirmation step of the purchase, select “Post office pickup” as the delivery method.
Step 2: Select the preferred post office from the locations shown on the map.
Step 3: After the parcel arrives at the selected post office, the user will receive an email from Rakuten Ichiba containing the authorization number for the parcel pickup and a push notification that the parcel has arrived from the Rakuten Ichiba app.
Step 4: Users can receive the parcel by presenting the authorization number at the selected post office.

*Please note that the information contained in press releases is current as of the date of release.

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