Media Room

August 1, 2017
  • Rakuten Card Co., Ltd.

Rakuten Card Opens First Rakuten Card Lounge in Waikiki, Hawaii

- Aiming to increase touchpoints with members and maximize Rakuten Group synergy -

Tokyo, August 1, 2017 – Rakuten Card Co., Ltd. today announced that it will open its first member-exclusive Rakuten Card Lounge in Waikiki, Hawaii. The lounge will be operated by Rakuten Card USA, Inc., a subsidiary of the Rakuten Card Group, and is slated to begin operations from August 1 (local time).

Rakuten Card Lounge is a lounge*1 available to tourists and business travelers from Japan who hold Rakuten Card*2. In addition to offering temporary baggage storage and a welcome drink while members wait for their hotel check-in or flight, the lounge also offers massage chairs to relax in, a kids’ playroom, nursing room and stroller rentals – all at no charge. Furthermore, the lounge provides assistance for lost or stolen credit cards while traveling, and handles inquiries about the credit card such as how to use ATMs.

Rakuten Card Lounge also features Rakuten Travel Desk from Rakuten Travel, the Rakuten Group’s travel reservation service, where local staff offer a range of services such as restaurant and spa reservations, and bookings for optional tours and an airport shuttle service. Travelers booking accommodations and/or flights with Rakuten Travel will receive Rakuten Travel Special Passes, which give them the same preferential services enjoyed by Rakuten Card members, including discounts at restaurants and other affiliated stores. These Rakuten Group services will help make for more enjoyable trips to Hawaii.

Hawaii is one of the most popular travel destinations for Rakuten Travel, and opening the Rakuten Card Lounge in Waikiki increases the physical touchpoints for members to use their Rakuten Card for various services offered by the Rakuten Group. Rakuten Group aims to further enhance convenience and customer satisfaction by maximizing the synergies of the Group.

 

*1 The lounge is available for Rakuten Card holders and their guests (with no restrictions on the number of guests)

*2 Eligible cards: Rakuten Card, Rakuten Pink Card, Rakuten Gold Card, Rakuten Premium Card, Rakuten ANA Mileage Club Card, Rakuten Bank Card, Rakuten Card Academy, Rakuten Business Card, Rakuten Black Card, Vissel Kobe Official Supporters Card and Rakuten Eagles Card.

Outline of Rakuten Card Lounge
Official name: Rakuten Card Lounge
Address: T Galleria by DFS, Hawaii, 330 Royal Hawaiian Avenue, Honolulu, HI 96815
Start of operations: August 1, 2017 (local time)
Operator: Rakuten Card USA, Inc. (Address: 800 Concar Drive, San Mateo, CA 94402)
Staff: 9-12
Business activities

Rakuten Card Lounge
Services: Baggage storage, lounge provision (rest area, welcome drink, etc.), nursing room/kids space, stroller rental, assistance for lost or stolen credit cards, support for ATM usage, etc.
Open: 9:30-20:00 (year round)

  • Rakuten Card Lounge
    Rakuten Card Lounge
  • Rakuten Card Lounge
    Rakuten Card Lounge

Rakuten Travel Desk
Services: Issuing of Rakuten Travel Special Passes (a pass for non-Rakuten Card members making reservations though Rakuten Travel to receive discounts at affiliated restaurants and other shops), restaurant and spa reservations, sale of optional tours , Wi-Fi rental and airport shuttle service.
Open: 9:30-17:30 (year round)

  • Rakuten Travel Desk
    Rakuten Travel Desk