November 17, 2016 – Rakuten, Inc. today announced that it is collaborating with Lawson, Inc. on a pickup service that will allow customers to receive books, CDs, DVDs and other products purchased from Rakuten’s online bookstore, Rakuten Books, at Lawson convenience stores around Japan (11,922 stores as of the end of October 2016, excluding “Lawson Store 100” stores).
Customers who purchase products from Rakuten Books and select the convenience store pickup service as their chosen method of delivery will be able to pick up their products from their Lawson store of choice, such as a store close to their home or place of work, 24 hours a day, 365 days a year, with free shipping*1. Additionally, customers can also pay for their goods at the store counter*2.
Rakuten Books has been offering a convenience store pickup service known as Rakuten Books @ Convenience Store Pickup since 2008, with the goal of broadening the product delivery methods available to customers and allowing them to use Rakuten Books’ services more conveniently*3. In response to customers’ diverse pickup requirements, in 2013 Rakuten Books began offering “Asu Raku,” a next-day delivery service for certain products and regions, and in 2015 it began offering an “Asu Raku” same-day delivery service. Now, by adding Lawson stores to the coverage of the Rakuten Books @ Convenience Store Pickup service, it will be even more convenient for customers nationwide to receive their goods.
Rakuten Books will continue to strive to enhance its services in order to provide its customers with ever more convenient services.
*1 In some cases there are size and weight restrictions. It is not possible to designate the date or the time.
*2 When using a payment-on-delivery method, a 265 yen (including tax) fee will also be applied to each order.
*3 Applications to pick up goods at Circle K and Sunkus stores stopped being accepted on September 28, 2016.