April 9, 2015
  • Fusion Communications Corporation
  • Rakuten, Inc.

Rakuten Mobile to Open
Application/Consultation Counter at Rakuten CAFE,
Futako Tamagawa Rise Shopping Center

Tokyo, April 9, 2015 - Fusion Communications Corporation, the telecommunications company of the Rakuten Group, today announced that it will establish a Rakuten Mobile application/consultation counter at the new branch of Rakuten CAFE in the Futako Tamagawa Rise Shopping Center in Setagaya, Tokyo on April 24, 2015. Customers will be able to apply for new Rakuten Mobile contracts and mobile number portability*1 (MNP) contracts and carry out the transfer processes at the counter from the same day.

The new Rakuten CAFE Futako Tamagawa Rise Shopping Center branch will be located in the Futako Tamagawa Rise Shopping Center Terrace Market due to open on April 24, 2015.

For customers wishing to receive an explanation about the service directly from staff before signing a contract, Rakuten Mobile set up a Rakuten Mobile application/consultation counter at the Rakuten CAFE located in Shibuya, Tokyo, on December 5, 2014, followed by the Rakuten Eagles Goods Shop located in Sendai, Miyagi on March 21, 2015. Rakuten Mobile will continue to open application/consultation counters across Japan in order to further meet the needs of its customers.

About the Rakuten Mobile application/consultation counter in the Rakuten CAFE, Futako Tamagawa Rise Shopping Center

■Name: Rakuten Mobile application/consultation counter

■Location: Futako Tamagawa Rise Shopping Center Terrace Market, 2F
               1-14-1 Tamagawa, Setagaya-ku, Tokyo 158-0094

■Hours: 10:00 – 20:00

•New Rakuten Mobile contracts (SIM card only or device and SIM card sets) and MNP contracts
•Same-day MNP transfer
•Provision of information about Rakuten Mobile services

■Items required at time of making the contract:
•Credit card issued in the name of the contracting party
•Personal identification documents (either a driver’s license, National Health Insurance card, passport issued by the Government of Japan, Basic Resident Registration Card , Certificate of the Physically Disabled, Certificate of the Mentally Disabled  , Special Permanent Resident Certificate, Alien Registration Card, Residence Card)
•Bank account information when requesting to pay for the device in installments*3
•MNP reservation number if requesting an MNP contract
【Additional Documents*4】
•A utility bill receipt
•A certificate of residence
•A Certificate of registered evacuation shelter location

*1 MNP (mobile number portability) is a system in which a customer can keep their current mobile phone number when changing to a new provider.
*2 The Rakuten Mobile application/consultation counter cannot process mobile phone plan cancellations or changes to registered information by current Rakuten Mobile customers.
*3 Only customers paying for their device in full will be able to receive it at the counter. Customers paying by installments will receive their device at a later date.
*4 If the current address is different to the address on the identification documents, copies of the listed additional documents that have been issued within the past three months are required. If the address is not written on the Certificate of the Physically Disabled, the listed additional documents are also required.

* The company names and product names are the property of their respective owners.
* The information included in this release is accurate as of the day of the announcement. The specifications, details of the service, and contact details may change without notice.

About Rakuten Mobile
Rakuten Mobile is an MVNO (mobile virtual network operator) service launched by Fusion on October 29, 2014 which utilizes NTT DOCOMO’s LTE network. Rakuten Mobile offers a wide variety of services, from low cost SIM-free device and calling SIM card sets to standalone low cost SIM cards and data SIM cards. Rakuten Mobile Website: https://mobile.rakuten.co.jp/.

About Fusion Communications Corporation
Fusion Communications Corporation is a telecoms provider in Rakuten Group that provides fixed-line telecommunications (private lines), IP telephones, mobile services (Rakuten Mobile), and Internet-connected services under the concept of achieving “Everything over IP.” It is aiming to further develop and grow its business in order to create new possibilities in audio, data, content, and applications over its IP platform. For more information: https://www.fusioncom.co.jp/.

*Please note that the information contained in press releases is current as of the date of release.

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