TOKYO, August 31, 2012 –Rakuten, Inc. (JASDAQ:4755) will launch the "Safe Compensation Service" on September 3. This is a warranty system that customers of services provided by the Rakuten Group can make use of after they have purchased products through the Group.
The "Safe Compensation Service" is a new warranty service that enhances the aftersales services provided by Rakuten, for customers who have purchased products on Rakuten Ichiba or made travel reservations through Rakuten Travel.
Specifically, this service provides three different types of warranty services. The first is the "Shopping Protection" warranty, which is applied when products purchased through Rakuten Ichiba are damaged or stolen within a specific period after purchase. The second is the "Extended Repair Protection" warranty. This warranty is applied when a product purchased through Rakuten Ichiba, and which comes with a manufacturer’s warranty, breaks down within three years from the effective date of manufacturer’s warranty. The third is the "Cancellation Protection" warranty, which is applied when customers cancel their travel tickets or accommodation reservations made through Rakuten Travel for reasons such as injury or illness.
Customers may select a monthly subscription plan (at a monthly rate of 250 yen) or a package plan (at a one-time payment of 1,500 yen for half a year). The maximum amount of compensation that a customer can receive in a year is 100,000 yen.
Rakuten introduced the "Rakuten Safe Shopping Service" in October 2007, which provides customers with compensation on the payment they have made for a product if it fails to arrive after payment has been made. By further enhancing the warranty system with the introduction of the new "Safe Compensation Service," Rakuten aims to provide both existing customers as well as new customers of Rakuten Group’s services with a safer and more secure shopping experience than ever before.