TOKYO, March 15, 2013 – Rakuten Card Co., Ltd. today announced that Rakuten Card received the top customer satisfaction score in the credit card category of the FY2012 Japanese Consumer Satisfaction Index (JCSI) Survey released on March 14, by the Service Productivity & Innovation for Growth Association. This marked the fourth consecutive year that Rakuten Card has received the top score.
The survey unveils the customer satisfaction scores for various service industries. Rakuten Card once again received the top customer satisfaction score in the credit card category consisting of 10 credit card providers. Rakuten Card has received the top customer satisfaction score in this category every year since the start of the survey four years ago. This places Rakuten Card in distinct company, as only six (*1) out of the approximately 400 companies evaluated have received the top customer satisfaction score in their respected category over four consecutive years.
Rakuten Card will continue to develop and improve services, creating an even better environment for customer convenience in order to maintain this score moving forward.