Una
Graduate of International Relations
Joined in 2014
Sales
Merchant/Site Development Department
Marketplace Business
What are your current responsibilities?
Currently, I am in charge of the East Japan area for a department that proposes new stores on Rakuten Ichiba. Nowadays, there are so many ways to sell things on the internet that businesses face a wide range of issues. When people say, “I want to start an e-commerce business, but I don’t know how to solve my current problems,” or “I found myself in a situation where the e-commerce business is not what I originally intended.” Our job is not to simply provide sales tools, but to carefully listen to their original business objectives, current problems and future prospects, and propose how we can help. I find it very rewarding when we can work together to find solutions for businesses and expand the horizon of their possibilities.
What do you feel you have contributed to customers and society through your work?
Rural areas have various reasons for sluggish sales, such as a change in the shopping methods caused by a declining population, in particular. For local companies with such problems, we propose solutions to better convey the appeal of their products and stores. When we discover the hidden charms of a local area and see the success of a business as a result of their decision to open a store, I feel that we have achieved a win-win situation for sellers, buyers, and society. Our previous project with the Fukushima prefectural government is an example of how we were able to realize this win-win situation. To dispel harmful rumors after the Great East Japan Earthquake, we launched an e-commerce sales campaign for Fukushima products. Once we were able to sell safe and delicious local products, I felt that I had helped both our customers and society.
Why did you join Rakuten?
Rakuten’s brand concept is ”Get things done,” which is something I keep in mind as I approach my daily work. Just as these words suggest, I feel very fortunate to be able to work with colleagues who exchange opinions regardless of age and who bring us all closer to success by helping us improve our working environment by themselves. In my first year with the company, I had business meetings with clients’ management, and in my second year, I was entrusted with the management of my own small team, so I was able to grow and develop at a very rapid pace. Rakuten offers an environment where you can challenge yourself with many exciting opportunities.
What does your typical workday look like?
I set up opportunities for all team members to meet and talk at the morning meeting, noon meeting, and end-of-day meeting, every day. At these meetings, we are conscious to expand awareness within the team by making presentations and exchanging opinions. In order to achieve results as a sales representative, it is important to act with an awareness of your goals and objectives and to reflect on them every day. By setting a break in the day to tackle the work with a renewed spirit, and by steadily building up each day to do work that is substantial, I hope to grow greatly together with my team members.
SCHEDULE
- 08:40
- Arrive at the office. Check emails and prepare content to share at morning meeting.
- 09:00
- At the team morning meeting, we have an opportunity to present the contents for each day of the week we are in charge of. At the same time, we also review the overall sales progress and the day begins.
- 10:30
- Start the sales process by consulting with team members on their projects.
- 11:00
- At the national managers’ meeting, I promote each group’s figures report and active members.
- 12:00
- Lunch at the cafeteria. It’s free and nutritionally balanced. It’s very helpful.
- 13:00
- The afternoon starts with a midday meeting at the branch office. I enjoy the one-team feeling of having a meeting with the entire branch office, including other departments. I also create and update action plans and management tools to help them achieve their goals.
- 16:00
- 1-on-1 leader meeting. Team members’ progress reports, roles, and action plans are reviewed with the manager.
- 17:30
- End-of-day meeting. I receive comments from the team members who were working that day and reflect on their performance.
- 18:00
- Work on remaining tasks that could not be completed during the day, such as e-mails and document preparation.
- 19:30
- Leave the office. It was another productive day.
*This article is based on information provided at the time of the interview.
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- Data Scientist / Researcher
- Security Engineer
- Information Security / Privacy Governance Specialist
- Technology Management
- Product Management
- Development Support（Q&A, etc.)