Corporate Topics：Rakuten-specific competencies developed through 1on1 meetings
through 1on1 meetings
The 1on1 Meetings introduced throughout the
company in 2017 have become a leading part of the culture at Rakuten
1on1 meetings were introduced throughout Rakuten in 2017 as part of the Back to Basics Project aimed at “creating winning personnel and winning teams.” The meetings are now held at regular intervals mainly between managers and their team members.
1on1 meetings have now become a fixture of Rakuten’s corporate culture. Four employees were interviewed about how the meetings have been affecting employee work styles and yielding results.
*When the interviews were conducted, 1on1 meetings were being held entirely remotely due to the effects of COVID-19.
A leader of the Product Advertising Direction Team
and Product Team in Ad & Marketing Company
1on1 meetings eliminated anxiety and built relationships of trust following a career change.
Regularly reaching goals thanks to 1on1 meetings led to me winning an award and being nominated for the “Rakuten Award.”
Juggling multiple projects makes you focus only on what is in front of you, but having the weekly 1on1 meeting lets me see the bigger picture of each project and have time to reflect. I won the individual and team MVP awards in my division for a project that incorporates indicators that reflect customer needs to “RMP-Display Ads *1”, and I was also nominated for the “Rakuten Award,” the recognition system for the entire Rakuten Group. I believe that setting small goals and checking and discussing them constantly with my bosses and development team at 1on1 meetings positively affected individual and team performance.
*1 RMP-Display Ad is one of the advertising products that Rakuten offers
1on1 meetings are not only for immediate problem solving but are also a place to periodically reflect on my goals. The journey to achieving your goal can be smooth if you discuss the plan frequently and continue to make improvements. Also, I can see the improvements I made with regards to Taking on Challenges and Getting Things Done, in accordance with the 11 competency evaluation items based on “Rakuten Shugi”. I feel that 1on1 meetings where you can have a conversations specifically about your personal growth are very helpful in developing and improving competence.
Works as a Security Engineer
in the Technology Services Division
1on1 meetings were an opportunity to alleviate my concerns
and gain peace of mind in my first job in Japan
Making the most of 1on1 meetings to achieve substantial improvements at work
Because I am a member of a newly-created team, I had to start from scratch in terms of establishing operation guidelines, workflow automation, resource management and other matters.
As I led the team while taking care of various tasks, 1on1 meetings were particularly helpful. I was able to incorporate my manager’s points of view and objectively grasp the current situation, which enabled me to reflect from a third-party perspective on my performance and the competencies I should aim for, and constantly clarified what aspects of my work would benefit from improvement.
As a result, I was able to complete all my projects ahead of schedule. My team’s improved results were recognized, and I received the Rakuten Award for new employees as part of the company award system.
I believe that the culture of having 1on1 meetings has greatly contributed to improving productivity.
Transferred to E-commerce Travel & Mobility Operations Department voluntarily.
In charge of administrative work for projects in the business development office.
1on1 meetings helped me overcome nervousness and anxiety when I started my career.
One of the merits of 1on1 meetings is discovering your hidden talents.
Two years after remote work became commonplace because of the pandemic, I started to think that I would like to see myself progressing more. During that time, my manager suggested that I participate as a volunteer in the workplace vaccination project. It was my turning point. I could change gears because, in order to complete the project with the team, I thought, “You can’t add value by being silent. You’ve got to be proactive,” and so I spoke out. From that, I experienced the joy of taking action. I felt like I had discovered a part of myself that I didn’t know existed. One of the best parts of a 1on1 meeting is being given an opportunity to discover your hidden talents through communicating with your manager.
I transferred to the business development office voluntarily. I did so because, after my experience with the workplace vaccination project, I started to talk about my desire to strengthen my project management skill in my 1on1 meetings. Currently, I am focusing on my working more independently as a project manager. In six months, I will create a vision statement for the coming year and work on tasks to execute, monitoring my progress in 1on1 meetings.
Part of the Ad & Marketing Company.
Currently working as a Sales Group Manager
at the MIHA joint venture.
Enabling the kind of deep communication that words alone cannot capture
Timely catchups via 1on1 meetings are essential for rapid business growth
I am currently working on a new business venture which is growing rapidly, so it is essential to quickly grasp issues pertaining to resources and business activities as well as client needs. 1on1 meetings make it possible to accurately grasp such conditions, which lets us identify issues at an early stage, optimizing HR placement and allowing for the smoother application of the PDCA cycle to issues. I believe this has been productive and is connected to our current major sales growth.
I think 1on1 meetings are also extremely effective for making regular check-ins habitual. A format has more or less been established for the frequency and content of the meetings, and they are recorded. The meetings enable an objective understanding of what has been accomplished and what has not, which leads to improvement. I believe that the effectiveness of 1on1 meetings help us shape the culture that contributes to achieving Rakuten’s principle of “Get Things Done.”
The purpose of the 1on1 meeting is to establish mutual understanding and trust and support the growth of employees with periodic feedback. We have been promoting this aspect of Rakuten culture through 1on1 training for management and e-learning for employees in order to create an environment where every member of our diverse workforce can reach their potential. Especially in 1on1 management training, we support the growth of managers themselves so that they can learn to listen closely, teach, coach and provide appropriate feedback.
Several years since being introduced, 1on1 meetings have been shown to support employee growth. 95% of employees agreed that they were satisfied with their 1on1 meetings, according to a survey conducted in March 2022.
The career development group is proud that 1on1 meeting culture has been embraced and is supporting employee growth. Most importantly, it is contributing to an increase in psychological safety. Going forward, we will develop a plan to ensure that 1on1 meetings support medium- and long-term career development.