Rakuten Life Insurance is concentrating its efforts on "video chat," which enables customers to ask insurance advisors questions about insurance at their convenience.
Although currently most life insurance applications are made face-to-face, according to research around 60 percent of policyholders have considered applying online. The "Internet Insurance Desk," using video chat, was created as a solution to ensure that customers are comfortable with applying online. In this video report, hear from an insurance advisor on the ground, and find out what makes this industry-first video chat advisory app unique.
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Rakuten News Network (RNN) is an internal news site providing daily video news about Rakuten to the company's employees around the world.
The videos on this site, which are originally from RNN, offer an insight into the activities of the Rakuten Group and the various services its diverse workforce provides.