FAQ

How can I use the Rakuten logo when creating materials?

Please contact your Rakuten Group representative or the department responsible for the guidelines. Any use of Rakuten's brand assets requires prior approval from the Rakuten Group, and must be in accordance with Rakuten Brand & ReX Guidelines.

Unauthorized use of the Rakuten logo is prohibited, whether online, in print, or in any other medium.
The use of trademarks identical or similar to Rakuten’s registered trademarks, including the Rakuten logo, without authorization or in violation of these guidelines may result in legal liability.

Do I need to request confirmation that the logo is being used correctly for all materials?

A list of applicable materials is available. Please refer to the Rakuten Brand & ReX Guidelines for details.

Is it mandatory to follow all the rules in the guidelines?

The Rakuten Brand & ReX Guidelines identify items that must be followed as "Mandatory".

I found a creative that does not follow the rules listed in the guidelines.

Any violation of rules are being taken care of in strict manner.
We take violations of the rules seriously and will take measures such as suspending usage.