Rakuten Total Solutions Recognized for Mobile Customer Service

October 20, 2023
by RNN

New company Rakuten Total Solutions has received a three-star rating in a third-party assessment* for its customer service business for Rakuten Mobile. Behind this success lies Kaizen (improvement) activities unique to Rakuten. This video takes a look at the diligent efforts by the staff in pursuit of providing the best customer service in Japan.

*Evaluation based on benchmarks by HDI, the world's leading support and service management organization.

About Rakuten News Network

Rakuten News Network (RNN) is an internal news site providing daily video news about Rakuten to the company's employees around the world.
The videos on this site, which are originally from RNN, offer an insight into the activities of the Rakuten Group and the various services its diverse workforce provides.