Rakuten Mobile Opens Flagship Stores in Tokyo

June 10, 2019
by RNN

Press conference to mark the opening of Rakuten Mobile's Ikebukuro Higashi-guchi store, one of two large-scale offline stores opened by the company in Tokyo during April.
At the press conference, the Managing Executive Officer of Rakuten Mobile, Inc., Hiroto Ooka took to the stage to explain about concept of the new stores, as well as share the story of Rakuten Mobile's success in becoming Japan's No.1 MVNO (mobile virtual network operator) service and raising its NPS (Net Promoter Score).

- Why did Rakuten Mobile open these large-scale stores?
- What's special about the stores in Shibuya and Ikebukuro?
- What makes the service so popular with customers?

Don't miss this report for an insight into Rakuten Mobile's "Customer First" mindset.

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