The Rakuten Group (the "Group"), under the guidance of Rakuten Brand Concepts, implements a range of measures, based on the belief that enhancing its corporate governance is indispensable to the realization of its goal of becoming the Global Innovation Company and the maximization of corporate value.
In terms of management, the Group proactively appoints experts from diverse areas to serve as highly independent Outside Directors and Outside Auditors. They objectively supervise the Board of Directors in the performance of its duties, while enhancing the effectiveness of corporate governance by actively having a wide range of discussions with the Board of Directors.
The Group has also formulated Rakuten Group Regulations (RGR), which includes the Rakuten Group Code of Ethics. In RGR, the Group established rules to be observed by each executive and employee in various areas such as the Group's corporate philosophy, internal controls, risk management, and compliance, and makes efforts to mitigate risks and enhance its competitiveness through regular training.
Guided by the Rakuten Group Code of Ethics, the Group has created systems to ensure that companies affiliated with the Rakuten Group comply with regulatory requirements. Related training is also conducted.
The Rakuten Group has stipulated Group Risk Management Rules within RGR(the Rakuten Group Regulations) in order to appropriately address risk factors that could hinder achievement of business goals. Risk management is conducted in accordance with these rules.
Therefore, the Group shall establish Information Security Management System, in which all related persons participate, through the following items, and continues its tireless efforts to ensure Information Security.
Continuously strive to improve the quality of products and services in order to maximize customer satisfaction and realize our Rakuten Group-wide goal of providing the kind of products and services that actually exceed our customers' expectations.
Rakuten Group’s mission is empowerment. By paying our fair share of taxes, we contribute to society and empower local communities and central governments to fund social, educational and cultural programs.