Rakuten Insurance Group Enables WFH for Contact Center Staff

Amid the coronavirus crisis, Rakuten Hoken no Sogomadoguchi (Rakuten Insurance General Information Center) has taken decisive action to implement work-from-home (WFH) policies for their customer contact center staff. Although this change, focused on operators in Hokkaido and Okinawa prefectures, posed a significant challenge from an information security perspective, the company found a way to make it work. RNN reports on this successful effort to protect staff while maintaining excellent service quality.

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