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Tokyo Stock Exchange 1st Section

  • Q. When were you listed on the First Section of the Tokyo Stock Exchenge?
    A. December 3, 2013.
  • Q. What does shareholders need to do in relation with this listing?
    A. There are no procedures for our shareholders
  • Q. Will Rakuten's ticker code change?
    A. No, Rakuten's ticker code will remain 4755

Commemorative dividend

  • Q. Please provide details of Commemorative Dividend
    A. We would like to express our appreciation for the continuous support to our shareholders by offering 1yen per share commemorative dividend to commemorate the listing on the First Section of the Tokyo Stock Exchange and the first victory of the Tohoku Rakuten Golden Eagles.
  • Q. At what point of time do I need to be a shareholder to receive the Commemorative dividend?
    A. Shareholders recorded in the list of shareholders as of end of December will be entitled to this Commemorative Dividend together with ordinary dividend.
    Stock transaction is needed at least 3 business days prior to the end of December in order to receive the Commemorative Dividend.
  • Q. When do I receive the Commemorative Dividend?
    A. Payments will be received at the end of March, 2014 together with normal dividend.
  • Q. Will there be a Commemorative Dividend next time?
    A. We can not comment on the next Commemorative Dividend, this time was solely for commemoration of listing on the First Section of Tokyo Stock Exchange and the first victory of Tohoku Rakuten Golden Eagles.

ADR

  • Q. What is Sponsored Level I ADR?
    A. Sponsored Level I ADR(American Depository Receipt) is a program issued by a depositary bank after clarifying rights and obligations of Issuer, depository bank, and investors. Issuer forms contractual relationship with single depositary bank. Sponsored Level I ADR can only be traded on the OTC market and not listed on a US stock exchange.
  • Q. Why are you establishing Sponsored Level I ADR program?
    A. Rakuten has been actively conducting overseas IR activities, however, by establishing the program Rakuten aims to enhance our brand recognition and to broaden our investor base further more.
  • Q. Will there be any dilution resulting from ADR issuance?
    A. There will be no dilution. As we do not aim to be listed in the US or issue new shares for funding purposes at this time, issued number of shares will remain the same.
  • Q. How do I purchase ADR?
    A. Please contact trading securities company for details.

Shareholder Incentives

  • Q. By when do I need to purchase Rakuten stocks to receive shareholder special benefit plans?
    A. Every year, shareholders recorded in the list of shareholders as of end of December will be entitled to this benefit plan.
    If you wish to receive the benefits, stock transaction is needed at least three business days prior to the end of December.
  • Q. How many times a year do you offer shareholder special benefit plan?
    A. We plan to offer benefits once a year
  • Q. What and when do I receive the benefits?
    A. List of benefits for use at Rakuten services in Japan (for qualified shareholders as of December 31, 2013)
    1) A ticket to a Tohoku Rakuten Golden Eagles regular season home game for free (winners will be selected by lottery), or at a special discount price (*1)
    2) Goods autographed by Tohoku Rakuten Golden Eagles players (winners will be selected by lottery)
    3) Four 200 yen coupons (total value 800 yen) valid at Rakuten Ichiba (*2)
    4) A 6,000 yen coupon valid for “Raku Pack” (*3) domestic or overseas tours provided by Rakuten Travel (*2)
    5) A 1,500 yen coupon valid at Rakuten Kobo for content purchase only (*2)

    *1 Further details about the Tohoku Rakuten Golden Eagles game ticket (for free or at a special discount price), such as games covered by the plan, are currently under consideration, and will be announced on the Investors section of the Company website once they are decided.
    *2 These coupons will be distributed through ‘RaCoupon’, one of the Company services, and Rakuten membership registration is required to use this service.
    *3 ‘Raku Pack’ is a package tour product called dynamic package that allows users to freely arrange their own package by making reservations and purchases of flights and accommodation.

    Evert March, detailed information about the benefit program will be sent to qualified shareholders, enclosed with the Notice of Resolutions Adopted at the General Shareholders’ Meeting. Detailed information will be also posted on the Investors section of the Company website. will be sent in March 2014.
  • Q. I have not received the notice of shareholders special benefit plan, what should I do?
    A. The notice will be sent to you together with notice of resolutions adopted at the general shareholders' meeting. If you do not receive the notice, please contact shareholder registry administrator Sumitomo Mitsui Trust Bank. Please refer to "Stock Information" for contact information. If you do not receive the notice for benefit plans, please contact us from IR Inquiry Form on our HP.
  • Q. My address has changed, please change the shipping address for the shareholders benefit plan.
    A. Please contact shareholder registry administrator Sumitomo Mitsui Trust Bank.

Financial Performance

  • Q. Where can I find information about Rakuten's performance?
    A. For earnings releases and the annual report, please refer to the "IR Library" section. For recent financial performance, please refer to the "Financial Performance" section.
  • Q. Does Rakuten disclose earning forecasts?
    A. Rakuten does not disclose its earning forecasts due to the rapidly changing environment of the Internet and Securities businesses.
  • Q. When will you announce your quarterly financial results?
    A. The fiscal year period of Rakuten starts from January 1, ending December 31. We announce quarterly earnings results, which are updated on our "IR Calendar" section.

Stock / Dividend Information

  • Q. What is Rakuten's ticker code?
    A. Rakuten's ticker code is "4755".
  • Q. Please tell me about past stock splits.
    A. Please refer to the link to the "Stock Information" section.
  • Q. Please tell me about the reasons and background to the latest stock split and change in basic stock trading unit.
    A. We carried out a 1:100 stock split which took effect on July 1, 2012 (Record date: June 30, 2012. Actual allocation date: June 29, 2012). In addition, at the same time, we adopted a new unit stock system with a new basic stock exchange trading unit of 100 shares, which took effect on June 27, 2012 (Wednesday). Hence through this stock split and change in stock trading unit, there has been no change in investment units required in Rakuten shares. Please refer to "our February 20, 2012 press release on this matter"".
    This stock split and the charge of stock trading unit were in response to the request by the Japanese Stock Exchanges Conference. For further information, please also refer to the "Action Plan for Consolidating Trading Units" released by the Japanese Stock Exchanges Conference in November 2007.
  • Q. What is the minimum number of purchasable shares?
    A. The minimum trading unit is 100 shares.
    We carried out a 1:100 stock split which took effect on July 1, 2012 (Record date: June 30, 2012). In addition, at the same time, we adopted a new unit stock system, whereby the new unit is 100 shares. Please refer to "our February 20, 2012 press release on this matter (Japanese only)" .
  • Q. What is Rakuten's Dividend Policy?
    A. Please refer to the link to the "Dividends / Shareholder Return" section.

Rakuten Group Information

  • Q. When was Rakuten established?
    A. Rakuten was established on February 7, 1997. For details, please refer to the "Company History" section.
  • Q. What kind of services does Rakuten offer?
    A. The overview of Rakuten's business can be referred to in the "Major Business Lineup" section.
  • Q. How can I find more information about Rakuten's subsidiaries?
    A. Please refer to the "Rakuten Worldwide" section.

Others

  • Q. How can I submit inquiries to the IR department.
    A. Please submit IR related inquiries filling in necessary information through the following link "Contact Us."
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