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Sustainability
Management Initiatives Aiming to be a Company that Empowers People and Society

CSR Management

The Rakuten Group (the "Group"), under the guidance of Rakuten Brand Concepts, implements a range of measures, based on the belief that enhancing its corporate governance is indispensable to the realization of its goal of becoming the world's leading Internet services company and the maximization of corporate value.

In terms of management, the Group proactively appoints experts from diverse areas to serve as highly independent Outside Directors and Outside Auditors. They objectively supervise the Board of Directors in the performance of its duties, while enhancing the effectiveness of corporate governance by actively having a wide range of discussions with the Board of Directors.

The Group has also formulated Rakuten Group Regulations (RGR), which includes the Rakuten Group Code of Ethics. In RGR, the Group established rules to be observed by each executive and employee in various areas such as the Group's corporate philosophy, internal controls, risk management, and compliance, and makes efforts to mitigate risks and enhance its competitiveness through regular training.

Rakuten Group Code of Ethics
We, the employees of the Rakuten Group of companies, pledge that, as we strive to become the World's #1 Internet Services Company, to maximize our shareholders' value and to contribute to society, we will conduct ourselves in a manner consistent with the Rakuten Brand Concepts.
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Corporate Governance
The Rakuten Group's goal is to be the world's leading Internet services company. We have made rigorous corporate governance our highest priority and are implementing a range of measures in order to maximize the corporate value by strengthening competitiveness through Group-level internal control and advanced risk management.
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Compliance
Guided by the Rakuten Group Code of Ethics, the Group has created systems to ensure that companies affiliated with the Rakuten Group comply with regulatory requirements. Related training is also conducted.
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Risk Management
The Rakuten Group has stipulated Group Risk Management Rules within RGR(the Rakuten Group Regulations) in order to appropriately address risk factors that could hinder achievement of business goals. Risk management is conducted in accordance with these rules.
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Information Security
Therefore, the Group shall establish Information Security Management System, in which all related persons participate, through the following items, and continues its tireless efforts to ensure Information Security.
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Creating ways to instill corporate values in our employees
With "Succeed as a Team" a key part of our Brand Concepts, the Rakuten Group creates various opportunities for all employees, who make up the large team that is the Rakuten Group, to share information for realizing the Group's objectives. We also work to unify employee awareness by broadly communicating our Values, Mission and Practices-the ideals of the Rakuten Group-as well as more specific business strategies.
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