July 14, 2015
  • Fusion Communications Corporation
  • Rakuten, Inc.

Rakuten Mobile to Open
First Dedicated Store in Osaka

Tokyo, July 14, 2015 - Fusion Communications Corporation, the telecommunications company of the Rakuten Group, today announced that it will open its first dedicated Rakuten Mobile store, the Rakuten Mobile Shinsaibashi Store, on July 31, 2015. The store will be located in CRYSTA Nagahori, the underground shopping center located in Chuo-ku, Osaka.

Up until now, the majority of applications for Rakuten Mobile were carried out online, but at the Rakuten Mobile Shinsaibashi Store, customers will be able to receive explanations about Rakuten Mobile services from staff, as well as submit applications. They will also be able to freely pick up and try out devices, which will be on display in the store. In addition, the store will be equipped with 6 counters to enable staff to handle more customer inquiries and procedures at the same time. The interior of the store is decorated in a stylish black-themed design, created under the supervision of Creative Director Kashiwa Sato. 

To date, Rakuten Mobile application/consultation counters have been set up in the two Rakuten CAFE locations in Tokyo, and in the Rakuten Eagles Goods Shop in Sendai, Miyagi Prefecture. As Rakuten Mobile expands its presence into the Kanto and Tohoku regions, there was also strong demand from customers in the Kansai region for a space where they could make inquiries or sign up for contracts in person. In light of that, the decision was made to establish the first dedicated store in Osaka, which will serve as the company’s foothold for future nationwide expansion.

Beginning with the Rakuten Mobile Shinsaibashi Store, Rakuten Mobile will work to expand its presence and establish stores in major cities across Japan in order to allow users to more easily join the service.

About the Rakuten Mobile Shinsaibashi Store

■Name:                  Rakuten Mobile Shinsaibashi Store
■Location:              CRYSTA Nagahori, Nagahori Underground Shopping Center 6
                             4 Minamifunaba, Chuo-ku, Osaka City, 542-0081
■Opening hours:    10:00-21:00
・New Rakuten Mobile contracts (SIM card only or device and SIM card sets) and MNP*2 contracts
・Provision of information about Rakuten Mobile services
■Items required when making a contract:
・Credit card issued in the name of the contracting party
・Personal identification documents (either a driver’s license, National Health Insurance card, passport issued by the Government of Japan, Basic Resident Registration Card, Certificate of the Physically Disabled, Certificate of the Mentally Disabled, Special Permanent Resident Certificate, Alien Registration Card, Residence Card)
・Bank account information when requesting to pay for the device in installments*3
MNP reservation number if requesting an MNP contract

■Additional Documents*4:
・A utility bill receipt
・A certificate of residence
・A certificate of registered evacuation shelter location

*1 The Rakuten Mobile application/consultation counter cannot process mobile phone plan cancellations or changes to registered information by current Rakuten Mobile customers.

*2 MNP (mobile number portability) is a system in which a customer can keep their current mobile phone number when changing to a new provider.

*3 Only customers paying for their device in full will be able to receive it at the counter. Customers paying by instalments will receive their device at a later date. 

*4 If the current address is different to the address on the identification documents, copies of the listed additional documents that have been issued within the past three months are required. If the address is not written on the Certificate of the Physically Disabled, the listed additional documents are also required.

* The company names, product names and logos in this release are the property of their respective owners.
* The information included in this release is accurate as of the day of the announcement. The specifications, details of the service, and contact details may change without notice.

About Rakuten Mobile
Rakuten Mobile is an MVNO (mobile virtual network operator) service launched by Fusion on October 29, 2014 which utilizes NTT DOCOMO’s LTE network. Rakuten Mobile offers a wide variety of services, from low cost SIM-free device and calling SIM card sets to standalone low cost SIM cards and data SIM cards. Rakuten Mobile Website: https://mobile.rakuten.co.jp/

About Fusion Communications Corporation 
Fusion Communications Corporation is a telecoms provider in Rakuten Group that provides fixed-line telecommunications (private lines), IP telephones, mobile services (Rakuten Mobile), and Internet-connected services under the concept of achieving “Everything over IP.” It is aiming to further develop and grow its business in order to create new possibilities in audio, data, content, and applications over its IP platform. For more information: https://www.fusioncom.co.jp/

*Please note that the information contained in press releases is current as of the date of release.

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