March 20, 2015
  • Fusion Communications Corporation
  • Rakuten, Inc.

Rakuten Mobile Opens Application/Consultation
Counter at Rakuten Eagles Goods Shop in Sendai

Tokyo, March 20, 2015 - Fusion Communications Corporation, the telecommunications company of the Rakuten Group, today announced that it has established an application/consultation counter in the Sendai Station East Exit branch of the Rakuten Eagles Goods Shop in Sendai, Miyagi Prefecture. Customers will be able to apply for contracts at the counter from March 21.

For customers wishing to receive an explanation about the service directly from staff before signing a contract, Rakuten Mobile set up a Rakuten Mobile application/consultation counter at the Rakuten CAFE located in Shibuya, Tokyo, on December 5, 2014, as a physical location where customers could make applications in person. The counter at Rakuten CAFE attracted people from far and wide, so Rakuten Mobile has decided to establish application/consultation counters across Japan in order to further meet the needs of its customers. The first new application/consultation counter has been opened in the Rakuten Eagles Goods Shop in Sendai, the home of the Rakuten Eagles.

About the Rakuten Mobile application/consultation counter in the Rakuten Eagles Goods Shop

■Name: Rakuten Mobile application/consultation counter
■Location: Sendai Station East Exit branch of Rakuten Eagles Goods Shop
                4-1-8 Tsutsujigaoka, Miyagino Ward, Sendai, Miyagi Prefecture 983-0852
■Hours: 11:00 – 20:00
•New Rakuten Mobile contracts (SIM card only or device and SIM card sets) and MNP contracts
•Provision of information about Rakuten Mobile services
*Same-day MNP*2 contracts will be accepted in the future
■Items required at time of contract:
•Credit card issued in the name of the contracting party
•Personal identification documents (either a driver’s license, National Health Insurance card, or passport issued by the Government of Japan)
•Bank account information when requesting to pay for the device in installments*3
•MNP reservation number if requesting an MNP contract

*1) The Rakuten Mobile application/consultation counter cannot process mobile phone plan cancellations or changes to registered information by current Rakuten Mobile customers.

*2) MNP (mobile number portability) is a system in which a customer can keep their current mobile phone number when changing to a new provider.

*3) Only customers paying for their device in full will be able to receive it at the counter. Customers paying by instalments will receive their device at a later date. 

* The company names and product names are the property of their respective owners.
* The information included in this release is accurate as of the day of the announcement. The specifications, details of the service, and contact details may change without notice.

About Rakuten Mobile
Rakuten Mobile is an MVNO (mobile virtual network operator) service launched by Fusion on October 29, 2014 which utilizes NTT DOCOMO’s LTE network. Rakuten Mobile offers a wide variety of services, from low cost SIM-free device and calling SIM card sets to standalone low cost SIM cards and data SIM cards. Rakuten Mobile Website:

 About Fusion Communications Corporation
Fusion Communications Corporation is a telecoms provider in Rakuten Group that provides fixed-line telecommunications (private lines), IP telephones, mobile services (Rakuten Mobile), and Internet-connected services under the concept of achieving “Everything over IP.” It is aiming to further develop and grow its business in order to create new possibilities in audio, data, content, and applications over its IP platform. For more information:

*Please note that the information contained in press releases is current as of the date of release.

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