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February 1, 2013
  • Rakuten, Inc

Rakuten Solar Launches “Rakuten Solar Warranties for Homes”
as a Damage Compensation Service
Aims to Enhance its Solar Power
System Packages

TOKYO, February 1, 2013 - Rakuten, Inc. announced today that Rakuten Solar, the company’s solar power system sales service has launched “Rakuten Solar Home Warranties” as a supplementary damage compensation service to enhance its solar power system packages.

This damage compensation service is incidental  to all products for solar power systems for which Rakuten Solar concludes new contracts for, without any extra charge, beginning from today, February 1, onwards.  This service will provide compensation of up to 1.5 million yen for damages to solar power systems in the event of accidental incidents caused by natural disasters and the like over a ten-year period, following their installation. The service will also include “Sympathy Money Compensation,” whereby customers who purchase the system from February 1until March 31, 2013 will be paid up to 50,000 yen in addition to the insurance payments mentioned above. This service will be included for both polycrystalline and monocrystalline solar packages sold by Rakuten Solar. The provision of a damage compensation service by a sales provider for home solar power systems is rare throughout the industry.

Rakuten Solar has also been holding the “Rainy Day Point Campaign,” whereby customers who have previously purchased systems can receive Rakuten Super Points according to the number of rainy days they have had. Starting with this recent inclusion of “Rakuten Solar Home Warranties,” Rakuten Solar will continue striving to further expand its unique line-up of services for customers after they have adopted solar power systems going forward.

Outline of the “Rakuten Solar Home Warranties”

■ URL:http://solar.rakuten.co.jp/advantage/warranty/

■ Service launch date: February 1, 2013

■ Eligible customers: Customers who sign contracts with Rakuten Solar from February 1, 2013 onwards

■ Service contents: Rakuten Solar will pay insurance payments either up to 1.5 million yen or equal to the product’s sales price, whichever is lower, as replacement costs for damage to solar panels in the event of accidental incidents caused by natural disasters and the like (fires; lightning; ruptures or explosions; typhoons; tornados; storms; rainstorms and other wind disasters; hail; heavy snowfall; avalanches and other snow disasters; typhoons; flooding from rainstorms; storm surges; landslides and other water disasters; and falling or flying objects from outside the building or collisions) for a ten-year period following their installation. In addition, customers who purchase the system from February 1 until March 31 will be separately paid up to 50,000 yen in sympathy money in conjunction with these insurance payments.

The total amount of insurance payments or mutual aid paid from all other insurance contracts and the like will be deducted (prioritized payments from other insurance).

■ Service cost: Free (included in solar power system packages)

About Rakuten Solar

Rakuten Solar is a solar power generation systems sales service launched in July 2012 by Rakuten. Rakuten Solar’s greatest advantage is that it offers services with reasonable prices through providing integrated services spanning from solar panel sales to installation, without the use of intermediaries. Rakuten Solar has partnered with Ecosystem Japan Co., Ltd.  to establish a framework where it can provide low cost systems and services without compromising quality.

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