By the needs of customers and various circumstances, extra fee might be charged.
Non Standard Surcharge will be added for the cases as below.
● A surcharge is applied when any piece in a shipment has a scale weight in excess of 70kg.
● A surcharge is applied when any piece has a single dimension in excess of 120cm,
or when any pallet has a base dimension in excess of 120cm.
● A surcharge is applied when any pallet in a shipment cannot be stacked, either on request of the Shipper or by nature of the shape,
content or packaging of the goods on the pallet.
【Non Standard Surcharge 】per 1 Airwaybill
● Over Weight Piece:5,000 JPY (VAT Free)
● Over Sized Piece: 5,000 JPY (VAT Free)
● Over Handled Piece: 10,000 JPY (VAT Free)
※ When the both wight and size are excessive,5,000JPY will be charged. Over handled piece surcharge 10,000JPY will be charged,when
the weight or size of piece is not exessive.(Maximum Non Standard Surcharge per 1 Airwaybill is 15,000 JPY.
●We will starting of arrangements of goods after the payment is settled.
●You will receive an e-mail regarding the payment via ALIPAY.
Please click the link to the rakuten website on the e-mail,
and settle the payment within 7 days.
●Please also be reminded that if we cannot confirm receipt of your payment
to our alipay account 7days after the above e-mail is sent, your ordershall be
automatically cancelled.
●An extra fee will add the amount to the occasion of transfer by the customer burden.
●Any return or refund will not be accepted once order confirmation e-mail is sent out.
UnionPay
●We will starting of arrangements of goods after the payment is settled.
●You will receive an e-mail regarding the payment via union pay.
Please click the link to the rakuten website on the e-mail,
and settle the payment within 7 days.
●Please also be reminded that if we cannot confirm receipt of your payment
to our union pay account 7days after the above e-mail is sent, your ordershall be
automatically cancelled.
●An extra fee will add the amount to the occasion of transfer by the customer burden.
●Any return or refund will not be accepted once order confirmation e-mail is sent out.
退換貨處理原則
We can not accept any return/refund caused by customers' preference