★How to Order
[ Order from Web pages ]
Feel free to browse Kyoto Uzumasa Shizenmura at your own pace, and place your order via our shopping cart system. Rest assured that any information you enter when placing a order will be transmitted securely by SSL ciphered communication.
If you register as a member, you can don’t have to input your personal information next time you visit. You also get 500 points (worth 500 JPY) you can use for shopping!
Our stock situation is changing each and every second.
There is always a possibility that a product becomes out of stock before we have time to update the stock situation in our database and website. Even though you can go through with your order at first, the products might still be sold out. We appreciate your understanding.
Important notes on Customs and Delivery
[ Custom Duty/Custom Clearance ]
Please note that all custom duties and/or custom clearance fees for the shipment shall be paid by the customer. Also please note that some products may not be able to pass through customs because of different laws in effect in each country (In fact, this has never actually happened). We do not take any responsibility for merchandise confiscated by customs/quarantine authorities in your respective country. Please be aware of this when placing your order. You are considered to have accepted this when you place an order.
[ Disclaimer for Overseas Delivery ]
(Be sure to read the entire text carefully)
Any of the following costs for overseas orders will not be borne by Macrobiotic Asia/Prema Inc. When you make your order, you are considered to have agreed to this disclaimer.
- Import duty charged by destination customs/custom clearance authority, and other safety inspection fees shall be 100% borne by the customer.
- We take no responsibility for damage caused during transportation. Damaged products and the corresponding freight shall be 100% borne by the customer. Especially for snacks, which may be broken in pieces.
Please note: The damage can be covered by the transport insurance policy within the policy specific range. If you want a higher insurance amount please let us know in the “Questions & Inquiries” field when your order. Additional insurance will not be applied if no request is made.
- All the products that Macrobiotic Asia/Prema Inc. sell are produced for the Japanese market, and all guarantees are only valid in Japan.
- Repair fee/shipping/product cost shall be 100% borne by the the customer in the following cases:
- The spray part of a deodorant spray breaks 3 weeks or more after purchase.
- Soy sauce had flooded out of the bottle when it arrived at the destination. This is caused by the soy sauce fermenting from the vibration and the pressure change during transport.
- Brown rice has gotten moldy when shipped to a hot and humid region.