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Rakuten Global Market Help Central →LINK


[Store Information]

Buisiness hour : MONDAY to FRIDAY 10:00am - 17:00pm
Regular holiday : SATURDAY, SUNDAY, National holiday

We are very sorry. We can not speak foreign languages.
We are using Google translation. There might wrong sentences.
We apologize for your inconvenience. Please kindly understand.

[Shipping method]

We will ship by JAPAN Post (EMS, SAL,small packet etc,) .
We would like to respond your request as much as possible.

If you make a mistake in delivery address, We can not change the address for any circumstances.
When you input delivery address at order, please be careful.

[Contact us]
If you have any question, please feel free to contact us.
We will reply asap.


公司名稱 Tokiwa camera Co., Ltd.
店家名稱 Tokiwa camera
店家地址 480-2, Koyama, Matsudo-shi, Matsudo-shi Chiba 271-0093
店家電話號碼 +81-47-361-5241
店家傳真號碼 +81-47-367-6748




EMS以合理的費用將商品快速運送到全球 120 多個國家及地區。EMS提供安全的配送服務及提供商品追蹤號碼。一般而言,運送日數約為一周




本店接受信用卡付款. 以下的信用卡均可受理







本店接受以 PayPal付款. 收到訂單確認的電子郵件後,請使用PayPal支付需要款項.



The “Payment Amount” is calculated as below. “Payment Amount” = Product price total + shipping fee Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page. You must finish the payment process before the deadline to complete your order. Please check the payment process from the link here.


There are no returns and exchanges under any circumstances.

Important Notice

-Home appliances
most of Home appliances use to Japanese domestic.
if use overseas, you needs transformer, plug, etc.
There is a risk of leading to unexpected accidents. use at your own risk.

-Contact lenses
There are no returns and exchanges under any circumstances.
Please order so as not to make a mistake, lenses power, color, etc,

[Cancelation from store]
We cancel your order if there is any defectiveness, such as unselected type, color, lenses power, etc and credit card authorization error.

[Delivery status]
You can know the delivery status by the tracking number.
once parcel has away from japan, it takes a few months to know the shipping status.
Please contact directly to the post office of your country.

In case the items are returned to us due to the long-term absence and the address unknown,
we will arrange to ship again upon request by a customer.
However, Re-ship will be charge additional shipping fee.

Accident and Damaged of parcel
Regret to say, we're not responsible for accident by forwarder, any damage to the parcel in transit.

other notice
Before shipping, We send an e-mail about International shipping fee and total amount and other details.
Please confirm that e-mail and please reply us. 

We uniformly add 200 g of packing materials on items weight.
Large or fragile items may more packing.
In some cases it may weight less than that, but in that case we will receive it as an international handling charge.

Your understanding is appreciated.