For overseas order,we can't accept return and replacement which caused by clients personal reason. But we accept the return and replacement that were caused by our company's mistake. When it happened,please send the goods back to me first,after it arrives,if request cancel the order,we will refund the order's price and shipping cost. If request replacement,we will bear the resend shipping cost and return shipping cost.
Please understand that we can not accept cancellation for overseas orders.
Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.
We use an auto-translation tool to communicate in languages other than Japanese. We apologize for your inconvenience if there's some wrong translation.