【Merchandise Returns and Exchanges 】
We happily accept returns and exchanges of regular merchandise that is returned within 30 days of the original order date (we do not accept returns of special order products). We will process your return within five days of receipt.
For regular products returned within 30 days, you will receive a credit in the same form as your original payment. If we are unable to process a credit to your credit card (expired, invalid or closed accounts), we will provide you with a credit to your account to be used on future purchases.
This updated policy supersedes any previous policy, and may be changed at any time without notice.
We look forward to continuing to meet and exceed your shopping and service expectations.
Please select this option to use Rakuten International Shipping Service.
Shipping fee will be advised from this shop later for your order confirmation by mail.
The following shipping fee will be applied for this delivery option.
For Details click here
Customs duty and other taxes may be levied additionally
when the shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.
【Flow from order to delivery】
1) After placing an order, an automatic reply in English or Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are only applied to delivery in Japan, and not applicable for delivery outside of Japan.
2) Soon after the automatic reply, you will receive an e-mail with the fixed shipping fee and item price from our shop. Please check the total amount due.
3) Your ordered items will be shipped out only after your payment is settled.
The arrival time is estimated to be approximately 3
business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.