About defective
We always inspect our items for quality but, if by any chance an item is defective we will send a non-defective product for free. (We will pay for shipping.)
Please contact us in advance at shirohato@shop.rakuten.co.jp.
After the arrival of the product, please return within 7 days with the tag still attached. We will replace it with the same product.
※ If the items are lost or destroyed, we will not be able to accept any returns or exchanges. Please be careful.
About exchanged or returned goods
In the case of exchanging goods, the returned goods should be returned within 7 days after arriving. (Note, in this case, shipping will be paid for by the customer.)
※ If the items are lost or destroyed, we will not be able to accept any returns or exchanges. Please be careful.
When returning the goods, please contact us in advance at shirohato@shop.rakuten.co.jp.
Within 7 days of the items' arrival, if you do not remove the product tag, you can return or exchange the item.
About customs
Depending on delivery country and ordered items, the items may be restricted to be imported by the law.
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.