Please read this carefully before making an order.
We take day off during weekends and Japanese public holidays. Inquiries placed during this times will be responded to on the first working day.
We cannot accept any return/exchange for overseas orders.
"Free shipping (送料無料)" is only available for domestic orders from Japan.
We will charge shipping fee for overseas orders.
Rewards for writing the review is only for domestic customers
For international enquiries please contact us only by e-mail
Customs duty and other taxes may be levied when the shipment reaches your country.
If applicable, please pay those costs directly to the delivery agents or the customs office.
Policies on those taxes vary in each country.
Please contact the customs office at your country for more details.
In addition, for some products combustible materials Care Benefits of Red Wing, can not be put to.
---The flow from an order to dispatch. ----
After receiving the order, we check for the item in our stock.
Our stocks are either from our warehouse or directly from the maker.
After we confirm the item, we will send you a confirmation email
Therefore, in some cases we will contact you in two to three days after you make the order.
We will also include the shipping fee in the confirmation email above.
Once you receive our order confirmation email, please confirm the shipping fee and reply to us in order for us to proceed with processing the order x
We will ship the ordered items within 3 business days after we receive your confirmation mail about the total bill amount including the overseas shipping fee.
For overseas delivery, we use EMS.
We accept the following credit cards and Union Pay