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Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.
We use an auto-translation tool to communicate in languages other than Japanese. We apologize for your inconvenience if there's some wrong translation.

1) After placing an order, an automatic reply will be sent to you. Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.
2) Soon after the automatic reply, you will receive an e-mail with the officially fixed money amount from our shop. Please check the total amount then.
3) After your payment is confirmed, your ordered items will be shipped out.

However, there may be delays depending on customs clearance and other various conditions of transportation. Please kindly understand.

For overseas orders, following payment methods are available:
- Credit card (Visa, MasterCard, JCB, AMEX and Diners)
- PayPal
-Alipay

Total Amount of Payment is as following: Product Price + Shipping Fee

We cannot ship if the shipping address registered in the order and real shipping address do not match.

import tax
Customers must pay all additional charges for customs clearance.
Additional import duties and taxes may be charged on customs clearance into your country.

Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package.

The import tax policies are different from countries to countries, therefore, please contact the customs office of your living country for more detail.
During customs procedure, your parcels may be opened for inspection.

For overseas delivery, we use EMS.
Please check here (EMS site) for approximate delivery time.
With the tracking number, you can check the delivery status at the site below.
EMS tracking service

Cancellation Policy
We will cancel your order if your payment can not be confirmed by the due date.

 

店家簡介

公司名稱 MARUKAWA Co.,Ltd.
店家名稱 MARUKAWA
店家地址 Aioi3-1-4 Sagamihara-shi,Chuo-ku Kanagawa 252-0235
店家電話號碼 +81-42-707-9900
店家傳真號碼 +81-42-753-3337

配送選項

日本郵局EMS(國際快捷郵件服務)

您的商品將會以日本郵局EMS(國際快捷郵件服務)配送

EMS以合理的費用將商品快速運送到全球 120 多個國家及地區。EMS提供安全的配送服務及提供商品追蹤號碼。一般而言,運送日數約為一周

您可以從這裡看到參考運費

付款選項

信用卡

本店接受信用卡付款. 以下的信用卡均可受理

•Visa

•MasterCard

•美國運通卡

•JCB

•其他

PayPal

本店接受以 PayPal付款. 收到訂單確認的電子郵件後,請使用PayPal支付需要款項.
請注意
*如果您沒有在電子郵件中指定的期間完成付款,我們將會自動取消您的訂單

Alipay

The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.
PC: https://global.rakuten.com/en/help/payment/alipay_pc.html
Smartphone/Tablet
: https://global.rakuten.com/en/help/payment/alipay_mobile.html

退換貨處理原則

【Return and Refund Policy】

We cannot accept any return/exchange on overseas orders.

【Privacy Policy】

We are taking the utmost care on our customers' personal information (address, name, e-mail address, etc.)
Your personal information is only used for conducting business with us.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
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