|公司名稱||Maison Lecrin Inc.|
|店家名稱||Lecrin Boutique Tokyo|
|店家地址||3-21-3 Nishiazabu Minato-ku Tokyo 106-0031|
We do not accept any exchanges or returns requested due to a reason attributable to our customer.
Please refer to the instructions below designating in advance the cases when an exchange or return can be accepted.
○Please take note of the cases when exchanges are acceptable.
Although we pay close attention to the quality of our products, we will respond by accepting an exchange only for the following cases as determined at our discretion. In such cases, the shipment fees for the return and redelivery for the exchange shall be borne by our Company. We shall not accept an exchange in case of a loss, damage, defacement, etc., or shortage of any accessory or enclosure, or if there is evidence of use.
・Delivery of a defective product.
・Damage or defacement of a product due to an accident that occurred during shipment.
・Delivery of a product different from that ordered (but not including cases of delivery of a product that is different from what an Orderer intended or expected it to be).
○Please note the period when exchanges are acceptable.
We may accept an exchange only if we are notified thereof via e-mail within three (3) days including the day of receipt of the product. If we are not notified within such three (3)-day period, then you shall be deemed to have confirmed that such product is free from any problem, and we shall not accept any return or exchange of the product thereafter.
○Please take note of cases when returns are acceptable
We will respond by accepting a return in cases where the provision of an exchange is acceptable as provided above but such is not possible due to a reason attributable to our Company. In such cases, the shipment fees for such return shall be borne by our Company.
Please refer here for more details on exchanges and returns.
Please keep in mind that the Terms and Conditions, notices and information indicated in English on the L'ecrin online boutique are purely for our customers' reference only. The Japanese text is the official text.