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店家簡介

公司名稱 Maison Lecrin Inc.
店家名稱 Lecrin Boutique Tokyo
店家地址 3-21-3 Nishiazabu Minato-ku Tokyo 106-0031
店家電話號碼 81-3-3478-7770
店家傳真號碼 81-3-3478-7784

配送選項

FedEx

Above delivery charges are applicable for MOST countries or areas.
Please note that we are unable to provide delivery to certain countries or areas.
Shipping fee of 50,000 JPY applies for all items regardless of the item size.
Even when multiple items ordered, shipping charges are charged on a per item basis.
Free delivery is only applicable for domestic orders within Japan.
Insurance coverage is provided for all international deliveries with no additional charge.
(In the unlikely event of a missing delivery, customers will be compensated for the actual value ofthe item only excluding shipping/handling fees).
 
Estimated delivery time is 1 to 7 working days once an item is dispatched from our online boutique.
L'ecrin Online Boutique shall not be liable for any delay in delivery of the item due to customs clearance in the destination country or other unforeseen circumstances.
 
Enjoy a speedy delivery service with FedEx International Priority service. Additional charges may apply.
For more details, contact maison@shop.rakuten.co.jp or call +81.3.3478.7750 to find out more.
 
For more details, kindly visit the FedEx website.
 
※1 Coverage is provided for the actual value of the item excluding shipping/handling fees.
※2 International shipping services will be using the FedEx International Economy (IE) service.

EMS

Above delivery charges are applicable for MOST countries or areas.
Please note that we are unable to provide delivery to certain countries or areas.
Shipping fee of 10,000 JPY applies for all items regardless of the item size.
Even when multiple items ordered, shipping charges are charged on a per item basis.
Insurance coverage is provided for all international deliveries with no additional charge.
(In the unlikely event of a missing delivery, customers will be compensated for the actual value ofthe item only excluding shipping/handling fees).

Estimated delivery time is 3 to 7 working days once an item is dispatched from our online boutique.
L'ecrin Online Boutique Tokyo shall not be liable for any delay in delivery of the item due to customs clearance in the destination country or other unforeseen circumstances.

For any returns resulting from a failed attempt of delivery or unpaid customs and import duties/taxes, customers will have to bear all applicable customs and import duties/taxes and any other return shipping or redelivery charges incurred.

For more details, please visit the EMS website.

付款選項

PayPal

本店接受以 PayPal付款. 收到訂單確認的電子郵件後,請使用PayPal支付需要款項.
請注意
*如果您沒有在電子郵件中指定的期間完成付款,我們將會自動取消您的訂單

銀行轉帳

本店接受以 銀行轉賬方式付款. 收到訂單確認的電子郵件後,請使使用銀行轉賬方式支付需要款項,收款方信息將在確認郵件中顯示。

請注意
*所有款項將以日元結算.關於匯率問題請向您的銀行確認
*如果您沒有在電子郵件中指定的期間完成付款,我們將會自動取消您的訂單

退換貨處理原則

We do not accept any exchanges or returns requested due to a reason attributable to our customer.
Please refer to the instructions below designating in advance the cases when an exchange or return can be accepted.

○Please take note of the cases when exchanges are acceptable.
Although we pay close attention to the quality of our products, we will respond by accepting an exchange only for the following cases as determined at our discretion. In such cases, the shipment fees for the return and redelivery for the exchange shall be borne by our Company. We shall not accept an exchange in case of a loss, damage, defacement, etc., or shortage of any accessory or enclosure, or if there is evidence of use.

・Delivery of a defective product.
・Damage or defacement of a product due to an accident that occurred during shipment.
・Delivery of a product different from that ordered (but not including cases of delivery of a product that is different from what an Orderer intended or expected it to be).

○Please note the period when exchanges are acceptable.
We may accept an exchange only if we are notified thereof via e-mail within three (3) days including the day of receipt of the product. If we are not notified within such three (3)-day period, then you shall be deemed to have confirmed that such product is free from any problem, and we shall not accept any return or exchange of the product thereafter.

 

○Please take note of cases when returns are acceptable
We will respond by accepting a return in cases where the provision of an exchange is acceptable as provided above but such is not possible due to a reason attributable to our Company. In such cases, the shipment fees for such return shall be borne by our Company.

Please refer here for more details on exchanges and returns.

Please keep in mind that the Terms and Conditions, notices and information indicated in English on the L'ecrin online boutique are purely for our customers' reference only. The Japanese text is the official text.

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