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Note : Product images are for illustrative purpose only.
The product you receive when applied to your eyes may appear differently to the image shown on our website.


 

**Australian GST changes in July 2018

From 1 July 2018, GST will apply to sales of low value imported goods ( AUD$1000 or less).
For applicable order based on customs value, LOOOK will charge you 10 % of the GST-exclusive price of the goods sold (including costs such as shipping and insurance)

For the explanation for Australian GST, please kindly refer the URL below.
https://ichiba-en.faq.rakuten.co.jp/app/answers/detail/a_id/44853


Flow from order to delivery
  • Step 1 You shall receive an automatic acknowledgment e-mail for your order from RAKUTEN ICHIBA.

    After you place the order, a reception confirmation mail is sent to your registered e-mail address by an automatic reply system within 10 minutes from Rakuten Ichiba. If the reception confirmation mail is not reached to you within an hour, it may be due to ;

    - your order was not processed properly,
    - your mail-filter is set for refusal of receipt or refusal unwanted e-mail and/or
    - your registered e-mail address is not correct.

    In such cases, please contact our support center.

  • Step 2 You will receive a confirmation email (and Alipay/ PayPal payment link in a separate email )from our shop,”LOOOK”

    ※We will send those emails sequentially during our business hours

    Please check if all the information such as total amount, your address and POWER/COLOR you need is correct.
        
  • Step 3 We will dispatch your order within 2-7 business days.

    Your order will be arranged to dispatch within 2-7 business days upon the completion of settlement if items are all in stock. In case we need to decline your order for reasons such as manufacturers miss the stock for immediate shipment, we will let you know by e-mail.
    ※If your order is ready to ship, please note we CANNOT accept any changes.

  • Step 4 You shall be informed EMS/or SAL tracking number of your parcel.

    Once the shipment is completed, a shipping notice mail is sent to you.

    You can track your package with the tracking code provided.
    It takes 3-5 business days for the delivery status is reflected on the tracking site.


    Business Hours:
    Mon. to Fri. (Closed: Sat. Sun. and Holidays)
    10:00~17:00
    ※We take orders 24 hours a day, 365 days a year

店家簡介

公司名稱 Cosmoplan Co., Ltd.
店家名稱 Contact Lens Shop LOOOK
店家地址 3F Pacific Marks Esaka Bld., 9-1 Toyotsu-cho, Suita-shi, Osaka 564-0051
店家電話號碼 +81-6-7739-0030
店家傳真號碼 +81-6-7739-0031

配送選項

日本郵局EMS(國際快捷郵件服務)

您的商品將會以日本郵局EMS(國際快捷郵件服務)配送

EMS以合理的費用將商品快速運送到全球 120 多個國家及地區。EMS提供安全的配送服務及提供商品追蹤號碼。一般而言,運送日數約為一周

您可以從這裡看到參考運費

JPPost SAL (3-5weeks) (exc. AUS,CAN,DEU,TWN,FRA)

SAL (Economy Air) is the delivery service which is cheaper than EMS.


It takes about 3 to 5 weeks to be delivered.(refer to JP POST HP).

If you select “SAL”, we pay for the shipping fee only when the parcel weighs less than 500g. However, we charge (410JPY) for tracking system option.

*NOTE - SAL tracking system-*
It takes 1 to 3weeks for the delivery status to be reflected on HP which means it cannot be checked timely.

However, there are countries which cannot track on HP. (Please check the chart below)

Area Weeks required to reflect the delivery status on HP(approximately) Available countries to track delivery status Experimental country to track delivery status
Asia 2~3 weeks Singapore, China, HongKong, Indonesia  
Oceania 1~2 weeks New Zealand  
North and Central America 2~3 weeks   United States of America
Middle and Near East   Turkey
Europe Nederland, , Switzerland, Spain, France, Belgium, Ireland, Sweden United Kingdom
South America   Argentina
Africa   Egypt

**Please note that even if you chose SAL on the order form, when your parcel weighs more than 500g and/or your shipping countries don’t cover SAL service, we will change the delivery service to EMS instead.


*NOTE* -The following countries don’t cover SAL(Economy Air)-
* Australia, Germany, Taiwan, Macau、Canada


※IMPORTANT※

We do not accept any inquiries about delivery status once it ships out of Japan.
(Please contact directly to your neighbor post office with your tracking number)
Also, We cannot accept inquiries about compensation because any damages and losses CANNOT GUARANTEE.
If you don’t agree to the above, please select EMS delivery service instead.

Please see the estimated items weight for your reference.
<Reference Weight of items>
10 lens/ BOX---40~50g
12 lens/ BOX---60~90g
20 lens/ BOX---60~70g
30lens/ BOX---80~120g
Monthly Lens---40~70g(2 boxes)
Packing Box---150g

 

付款選項

信用卡

本店接受信用卡付款. 以下的信用卡均可受理
•Visa
•MasterCard
•美國運通卡
•JCB
•Diners
•其他

NOTE:
If your credit card payment is not able to authorize the transaction, we will contact you and request payment change to Alipay or Paypal.

PayPal

本店接受以 PayPal付款. 收到訂單確認的電子郵件後,請使用PayPal支付需要款項.
請注意
*如果您沒有在電子郵件中指定的期間完成付款,我們將會自動取消您的訂單

Alipay

We will send you a link in a separate email for a payment via Alipay’s secure payment page.
You need to complete the payment process before the deadline to complete your order.

*We will ship after the payment is settled.

When we're unable to confirm the receipt of your payment within 10 days, it becomes the cancellation automatically.

Please check the payment process from the link here.
PC: https://global.rakuten.com/en/help/payment/alipay_mobile.html
Mobile/Smartphone: https://global.rakuten.com/en/help/payment/alipay_pc.html
 

退換貨處理原則

In case your parcel returns to our ship due to Non-claimed, Incomplete address, etc., we can ship again or cancel it as your request. 

※CHECK※
In case of cancellation, the original shipping fee is NOT refundable. 
In case of reshipment, additional shipping cost is charged via PayPal.

A Defective Product

- We will not accept any claims about a defective product even it is for initial defects.

Change of Order

- We will not accept any changes and/or cancellation of your order after we receive the order. 

- We do not accept any request for cancellation of order, exchange of goods and the refund of the payment after the shipment completion.

- We will not do the wrapping service for present.

About Customs, Duties & Taxes

Orders shipped outside of JAPAN may be subject to import taxes, customs duties and fees imposed by the destination country. (LOOOK cannot predict its possibility.)
These charges are the customer’s responsibility.

NOTE:
Customs policies vary widely depending on country; you should check with your country’s customs office to determine these additional costs will be prior to purchasing.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
 

Others

-Please fill out your information such as the delivery address in English alphabet to avoid garbled characters.

- This is based on individual transboundary e-commerce transaction for personal use, so that a bulk order may be regarded as a reseller and be declined.

- There are no returns under any circumstances.

About Delivery
-All the shipment is arranged by EMS (Express Mail Service)/or SAL (Economy AIR) by Japan Post.

- Please understand we do not accept the designation on the delivery supplier except EMS and SAL.

- We don’t accept inquiries for the date and time of arrival.

- The arrival date is estimated to be approximately within 7 days(by EMS)/or 3 to 5 weeks(by SAL) after the shipment,
but there will be delays depending on a traffic situation or a state of affairs in each country/city.


Postage

The postage shall depend on the destination and the weight of the parcel.
We calculate the postage and inform you on the confirmation email we send on Step 2.

Even if you chose SAL(Economy AIR), your parcel weight more than 500g, we will change to EMS.
(SAL is applied only less than 500g)


Coverd Countries (refer to JP POST HP).

- Orders made after May 31st, 2016(JST) are applied to revised EMS postage.

 


 
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