[ for shipping outside Japan ]
Dear Customers, please read some important notes before you order.
Le-noble English Online Shop
[Important Notice] DOMESTIC SHIPPING RATE INCREASE effective 1st April 2018
Dear Le-Noble customers,
Thank you for shopping at our shop.
Due to the rising shipping rate by our contract package delivery company,
we regret to announce that we'll increase the domestic shipping rate, effective April 1, 2018,
Although the delivery companies already increased its rate last year,
we kept it the same and bore the increased cost.
We have made every attempt to avoid the increase until now,
but more increase is expected by delivery company.
Therefore, we came to the conclusion that we had no choice but to increase our domestic shipping rate,
and this will be effective by 1 April 2018.
We are ready to acknowledge your orders at the old rate if we receive your order by 23:59, 31st March.
(1) The time (23:59 31st March) is upon your order completed at our system, Not you start proceeding the order
(2) International shipping rate is followed by EMS rate.
|Current shipping rate||
Nationwide flat fee ¥648 per parcel,
your order over ¥20,000 in total excluding consumption tax of 8% of any handling charge, the shipping is free of charge.
|After the revise||
Nationwide flat-fee ¥648 from the order of 1 April 0:00AM.
Free shipping service over your purchase ¥21,600 will be discontinued.
The domestic shipping fee of ¥648 will be charged regardless of your purchase amount
We’ll keep offering the best items with best quality, and best service.
Your understanding and cooperation will be very much appreciated.
23rd March 2018, Le-Noble .
Re: Announcement of (1) Reduced Per Carton Cost & Additional charge for the change and (2)Customs clearance for an international package, applied from March 31, 2017.
Thank you very much for your continuous shopping at Le-Noble online store.
We basically use EMS of post office for overseas shipping.
After we receive orders from you, we pack the goods and measure the outer carton,
then, we inform you the acutual shipping fee by email.
And all charges are down below
① Per Carton Cost
We charge “Per Carton Cost” in addition to the shipping charge which ship the goods outside Japan from March 30th 2017, 16:00 in Japanese time.
And we additional charge you 1,000 JP yen per 1 change, in case you would like to change the order/packing details after our notification of shipping fee. (Change includes cancellation.)
Per Carton Cost
|500 JPYen per every carton|
|1,000 JPYen per every change or cancellation|
* "Per Carton Cost" is excluded which shipment in Japan.
* Please confirm the total amount by our e-mail which is sent the shipping charge information. (In case several orders are packed in 1 carton, we charge to either one order.)
② Cusoms Clearance
Japan Post will require a fee for customs clearance to an international package which value exceeds 200,000JPY, from April 1st 2017.
So we will charge “customs clearance fee” in addition to the shipping charge as follows.
|For over sea’s
which contents value
|2,800JPY / per package（*1）
*Regardless of the number of
items contained in the package（*2）
（*1）You are exempted from paying tax on fees for import or export declarations.
（*2）The number of items refer to the number of columns as set forth in the Basic Notice 18-1 of the Customs Business Act.
The order for overseas shipment
*The shipment in Japan is excluded.
Application start date
From March 31st, 2017 16:00 in Japanese time.
Thank you for your kind understanding.
Le-noble Online Shop
■Return and Refund
In case of return the goods for customer’s reason,the shipping charge for return is subject to customer’s responsibility.After we receive the goods trouble-free condition, we will refund your order. However we have to deduct all extra fees (insurance, packing and shipping fee) we paid for deliver your order. In addition we will deduct insurance for return and tax fee when customs of return. (In case of return for a part of the goods, the expenses taken only for the return goods is calculated by ratio of the unit price.)