As soon as your order is confirmed, emails from Rakuten and our shop would be sent automatically.
Please note that it is not indicated accurate shipping fee.
You would get shipping fee notification once packing is completed.
*If pre-ordered goods are included, the delivery cost would be informed when all items are available.】
Your order would be shipped out upon your acceptance on shipping fee.
Please reply to our email of shipping fee notification.
■Payment method
【・Credit card and Apple pay are acceptable.】
・Credit card
We accept Visa, MasterCard, JCB, AMEX and Diners.
・Rakuten bank transfer
*If you have any question about payment, please contact Rakuten.
https://ichiba-en.faq.rakuten.co.jp/app/chat/chat_launch/rnt_chat_ref/2358/
■Delivery Time
It depends on the destination and shipping methods you would choose.
We would inform approximate delivery terms with shipping fee notification.
Please understand there could be delays depending upon customs clearance and
other various conditions of transportation.
■Delivery Method
【We would inform appropriate methods by checking parcel weight and size.】
After shipment is made, you will receive a tracking number by e-mail
■Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
■Shipping Fees
* All price are listed in Japanese Yen
・EMS
*We can provide other shipments upon parcel size and weight.
■Privacy Policy
Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
If you have any question, please feel free to ask by email.
laugh-mail@alpha-collection.co.jp
■Return and Refund Policy
We won't accept any returns or exchanges unless the products are faulty.
Items with initial defects reported within 10 days of delivery may be returned for replacement.
*Please attach picture and describe item conditions. Please note that there are individual differences on stuffed toys due to sewing stitches. We will not accept any return or exchange by the reason of differences between images.