After you ordered, you will receive an e-mail with the correct shipping fees and total price from our shop. Once you agree to payment, we will not accept cancellation caused by customers.
We will cancel your order if the payment had not been properly made until the due date.
Return and Refund Policy
There is a policy of a no refund, no exchange and cancellation for international shipping services. Please check your items, their size and colors if they are OK before purchasing.
We can not accept any return/refund caused by customers' preference, address unknown, overrun the storage period , and be seized by customs.
We are dealing with only Japanese specification products.
Foreign specification products and Japanese specification product are voltage and language different.
Please be careful whether corresponds to the voltage of your country.
About warranty in other countries outside of Japan
We apologize in advance for warranty in other countries outside of Japan. Basically, warranty valid only Japan. (unless, the manufacturer's warranty qualify outside of Japan as being warrantable.)
For orders from abroad, for whatever reason You can not cancel, returned goods after your order. Please understand that includes initial failure, failure, breakage failure, and all accident.
We do not handle the repair or maintenance of purchased products.
When your item is broken
when the item is damaged and delivered to the receiver,
the latter has to preserve the postal item in the current condition and make a statement
regarding the missing part of the package or damaged item in the local Post Office.
Please follow the procedure below.
1. Hold on to broken items, package and shipping materials.
They will be necessary when we apply compensation.
2. Visit the nearest post office with broken items, package, shipping materials and shipment invoice.
3. File a damage report at post office.
4. After the damage report is made, please send an email to our shop.
5. Later, we will shipping you new items.