Cancelation Policy
We will not accept cancellation caused by customers.
We will cancel your order if the payment had not been properly made until the due date.
Return and Refund Policy
Any return or refund will not be accepted once order confirmation e-mail is sent out.
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into yourcountry.
Please pay such costs directly to the delivery agents or the customs officeupon delivery.
For details, please contact the customs office of your country.
Shipping /Delivery
*About delivery shipping fees
1)After order, an automatically reply in Japanese will be sent to you.Please note that the shipping fees mentioned in this e-mail are for ordersto be delivered to an address within Japan and not applicable for deliveryoutside of Japan.
※When ordered from an English page, the automatic reply will be sent in English, with the shipping fees applicable for delivery to an address with in Japan.
Please wait for us to contact you directly with international shipping fees to the country of destination.
2)Soon you will receive an e-mail with the correct shipping fees and totalprice from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
*Complying with the strict policy against the fraudulent use of PayPal and credit card transaction,may be held for 3days before shipment in order to confirm the secure authorization on payment once the payment is made. Your understanding and cooperation are appreciated.
*Delivery Time
The delivery time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearanceand other various conditions of transportation.
*Delivery Method
After shipment is made, you will receive a tracking number by e-mail
The following chart contains EMS prices based on weight and destination to certain countries
* Please check JapanPostOffice website for more.
Prohibited and Restricted Goods
Items by Country
Policies regarding prohibited and restricted goods differ from each countryof destination. Please click on the following links for popular destinationcountries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,Thailand, Australia, New Zealand).