■ International Shipping
Thank you for shopping at Speedway. We are more than happy to offer worldwide shipping. All items are sent by EMS delivery. This method is fast and comes with 100% insurance coverage. Once your item has been sent we will immediately provide you with a tracking number so you can follow your package's journey from Japan to your home. Delivery times vary, but average is 4 to 7 days. Please feel free to contact us if you have any questions. ▶ e-mail: firstname.lastname@example.org
■ Placing Your Order
There's two different ways to order from our shop. The first, simply email us directly at email@example.com and tell us what you'd like, and include color and size when applicable. We will then send you a Paypal invoice and have the item out to you once you pay.
The other way to shop our site is through Rakuten's checkout system. The Speedway web store English version automatically translates the page into English. Simply find the desired items in our store then add them to your cart. Learn more about English version Rakuten checkout system. Please note the Rakuten's Checkout page will be in Japanese as the page is secured by SSL and cannot be translated. If you have any problems at all, simply email us.
■ Tell me about Returns and Exchanges
We want you to be comfortable shopping with us online without being able to touch the product. Before you purchase, please check the size charts and all details.
・Returns will be accepted on full-price items within 7 days of delivery (as verified by courier).
・Items sold on sale or discount, no returns or exchange.
・Items must be in original condition with all tags attached. Washed, hemmed, altered or burnt items cannot be returned.
・All return and exchange shipping costs are your responsibility.
・If you have questions at any time you can email us directly at firstname.lastname@example.org.
・Ship authorized returns to the following address: H.T.C. Oumi Bld.4F, 1-11-20, Ichibancho, Aoba-ku Sendai-shi, Miyagi, 980-0811, Japan
■ What about Exchanges?
・We offer exchanges on full-price items within 7 days of delivery (as verified by courier).
・We do not accept exchanges on anything sold as part of a discount or sale.
・Please e-mail us as soon as possible if you would like to exchange an item so we can hold the replacement for you.
・All exchange shipping costs are your responsibility.
■ How to Refunds
We will refund the payment method used for the original purchase. We aim to process refunds within 3 days of receiving your item.
■ Faulty Item / Incorrect Item
If you feel the item you have received is at fault or incorrect, please email us at email@example.com
■ Import Duties
Import duties aren't included in the item price or shipping charges. These charges are the buyer's responsibility.
Check with your country's customs office to see what these additional costs will be.
If you choose not to pay your country's duties and your purchases are returned to us,
a 30% restocking fee will be subtracted from your refund. Shipping costs will not be refunded.