We cannot accept any return/exchange on overseas orders.
The product received was different from the ordered product.
Please note that we will not accept returns or exchange for the following cases:
You have used the product after receiving it.
The products are clearly in a different condition than when they were shipped to you.
More than 3 days have passed since receiving the product (please check the product immediately upon receipt).
You no longer want the product. ●Return contact details Phone no:+81-30-1116 Email address:reine-web@shop.rakuten.co.jp Return address:〒9100015 2F Sichifuku Bldg. 4-1-6,ninomiya, Fukui, Fukui Prefecture Point of contact:Manami Miyahara