Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.
1) After placing an order, an automatic reply will be sent to you. Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan. 2) Soon after the automatic reply, you will receive an e-mail with the officially fixed money amount from our shop. Please check the total amount then 3) After your payment is confirmed, your ordered items will be shipped out
However, there may be delays depending on customs clearance and other various conditions of transportation. Please kindly understand
Additional import duties and taxes may be charged on customs clearance into your country.
Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package
Consumption tax is not charged with overseas orders, but 8% of your bill will be charged as the fee for handling overseas shipping
For overseas delivery, we use EMS.
We will ship the ordered items within about 3 business days after we receive your confirmation mail about the total bill amount including the overseas shipping fee.