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Pine-Avenue Clothes shop (RODEO Co.,Ltd.)

Payment Options:Credit Card, PayPal, Alipay, UnionPay
Shipping Options: JP Post EMS

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Actual measurements
How to measure the clothing



Body Width (Half Chest)
Lay the clothing flat and measure 3 cm under the armhole. Measure from side to side
(Considering the thickness of clothing, Measure from inside the material on each instead of external measurements)

Body Length
Lay the clothing flat and measure from base of collar seam (excluding collar) down to the end of the hem

Sleeve Length
Lay the clothing flat and measure from center back of base of collar seam to the end of the cuff

Shoulder Width
Lay the clothing flat and measure shoulder seam to shoulder seam



Lay Jeans/Pants flat, face up and do not stretch or pull fabric.

Waist
Measure flat across the back waistband from one side to the other with the natural dip. Double the number to get actual waist size.

Inseam
Measure from the crotch seam to the bottom of the leg on the inside seam.
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Information about Shipping and Delivery Date
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Upon confirmation of your order, it would normally take 1 - 3 business days to ship your order.
The package will usually arrive in about a week.

"Please be advised" Due to transportation or weather issues, delivery time may take longer than expected. Thank you for your understanding.

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Returns and Exchanges
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In the event the item that is delivered is defective, soiled, damaged, not the item that you ordered, differs significantly from the product description (Please understand that measurements may vary somewhat), or does not fit properly, we will offer a return or exchange if you contact us within 7 days of delivery of the item.

Please understand that if the item you wish to exchange is sold out, it will be handled as a return.

The refund for the return will be repaid to your credit card account.

Please understand that we cannot accept returns or exchanges for items that have been used, laundered, altered (hemming, etc.), or have missing tags (price tags, etc.).

*Please choose a return shipping method that will ensure the item reaches us within 45 days of the initial delivery.


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Return Shipping Costs
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Please understand that if you return or exchange an item for personal reasons, we ask that you cover the cost of return shipping.

For returns or exchanges of defective items, etc., please first ship the item back to us at your own expense.
As soon as we receive the item you have shipped back to us, we will refund the cost of return shipping to your credit card account.

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Return Shipping Method
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Please contact your local post office. We apologize for any inconvenience.


*Please feel free to contact us if you have any questions about returns or exchanges.


Contact/Shipping Information for Returns and Exchanges
Contact: pine-avenue@spa.nifty.com
Shipping Address: RODEO, 1122-1 Kinmeicho, Soka City, Saitama Prefecture, JAPAN 340-0052

 

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