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Payment Methods
[Credit card]
We accept credit cards
Visa, MasterCard, JCB, AMEX and Diners

*When an orderer name and the holder names of the credit card are different, we do not receive orders.

We accept payment by PayPal.
* Please note that if payment through PayPal cannot be confirmed within 7days from the order confirmation e-mail date, order will be cancelled automatically.

The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.


* All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.

*The transfer fee will be paid by the customer.

Consumption tax
Please note that the consumption tax amount shown is charged as a handling fee for international shipping.

*Overseas corresponding fee is 8%.

Shipping / Delivery
Delivery Methods

For overseas delivery, we use EMS.

[About delivery ]
After placing an order, an automatic reply will be sent to you.
Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.

* When ordered from an english page, the automatic reply will be sent in English, with the shipping fees applicable for delivery to an address within Japan. Please wait for the shop to contact you with international shipping fees to be delivered to your address.

*If out of stock, we will cancel.
We appreciate your understanding.

Directly send an email message that includes the formal charge information from our store, we will ship your order.

After shipment is made, you will receive a tracking number by e-mail

EMS Tracking

[Loss and damage insurance]
We cannot pay responsibility about the accident in the delivery to overseas.
EMS has a reparations system for loss, a theft, and damage.
As soon as possible, please contact us and the post office.

Shipping fees
* All price are listed in Japanese Yen

* Please check the link provided below for more.

A customs clearance fee in Japan will be added if the product charges exceed 200000 yen.

About orders to Australia.
Please refer to the description on Australia GST at the URL below.
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.

Prohibited and Restricted Goods

[Items by Country]
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

* Please contact EMS for information on other countries.

Privacy Policy

Regarding our customers' personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.

Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

Regarding the Change of customer information

When changing delivery address, name and so on, please inform us immediately.
We cannot accept the request like this after shipment.

Request to us

If you have any request, please put it into remarks column at the ordering.

Request to Customers

We use an auto-translation tool to communicate in languages other than Japanese. We apologize for your inconvenience if there's some wrong translation

Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.
*For overseas orders we can not accept engraving name.


公司名称 LIMELUX Co.,Ltd.
店铺名称 Pen-house
店铺地址 9F-1,Tanimachi Ark Bldg.,4-5-9,Tanimachi,Chuo-Ku Osaka-shi Osaka 540-0012
店铺电话 +81-6-6920-4356
店铺传真 +81-6-6920-4355






We accept credit cards
Visa, MasterCard, JCB, AMEX and Diners


We accept payment by PayPal.
* Please note that if payment through PayPal cannot be confirmed within 7days from the order confirmation e-mail date, order will be cancelled automatically.


支付总额 = 商品价格 + 国际运费



Return and Refund Policy
We do not accept refund, exchange and cancellation in any case for international shipping services.
Please make sure not to make any wrong order.
Regarding defective product
If the product has a defect, please inform us in 7 days or less from the arrival by e-mail and so on. And please add the photos of defective part at the e-mail to us.

We never can accept the defective item after this period.