Any return or refund will not be accepted once the order confirmation e-mail is sent out. However, if you find that the product is defective, please contact us at email@example.com within one week from receiving your order so that we can help you find a solution.
At the present time the shipping fee cannot be estimated automatically before checkout. Therefore, we will calculate the shipping costs once we have your order, and we will contact you to let you know the total cost. You may cancel the order within one day of receiving the shipping fee confirmation message. We will not charge you until we have shipped your order.
Shipping fees will be calculated based on the total weight and contents of your order. We will pack the order together unless requested, in which additional shipping fees may occur.
Also, additional fees may apply for certain countries and regions. Applicable customs and import duties may be charged after the shipment reaches its destination country. These charges, if applicable, must be paid separately by the recipient of the shipment.
Please keep in mind that once we ship, you cannot cancel the order. If you have any questions or would like to request a quote for shipping charges, feel free to contact us at firstname.lastname@example.org.