|Return Policy||We do not accept any cancellation, return or refund after shipping except when the package is undeliverable and returned to us after the expiration of the hold period of the carrier or customs. (In such case, your order will be cancelled and the item price excluding the shipping fee will be refunded after the package has been returned to us.)|
|Duties and Taxes||Import duties and taxes may be applied by the customs of your country. These costs are not included in the shipping fee. Please pay them directly to the carrier or the customs office. For details, please contact the customs office of your country.|
|Loss and Damage||We are not responsible for any loss, theft or damage during delivery. However, Japan Post EMS has its own insurance program for such cases. Although you need to make a claim by yourself to the EMS operator in your country, we are willing to offer you the required documents such as a duplicate of the shipping label as far as possible.|
|Sales Tax||The item price includes an amount of Japan's sales tax. This tax is not applicable to international orders from outside of Japan, but as per our policy, we do not deduct it from the item price because we instead charge a handling fee (for international shipping) of the same amount as the tax.|
|Deliverable Locations||We only ship to East Asia, North America, Europe, Singapore, Australia and New Zealand.
We do not ship to hotels or any other temporary addresses in case of delay in delivery.
In some countries, PO Boxes are not available as a shipping address of EMS.
|Zone||First Zone||Second Zone||Third Zone|
|Up to 500g||1,400yen||2,000yen||2,200yen||2,400yen|
|Up to 600g||1,540yen||2,180yen||2,400yen||2,740yen|
|Up to 700g||1,680yen||2,360yen||2,600yen||3,080yen|
|Up to 800g||1,820yen||2,540yen||2,800yen||3,420yen|
|Up to 900g||1,960yen||2,720yen||3,000yen||3,760yen|
|Up to 1.0kg||2,100yen||2,900yen||3,200yen||4,100yen|
|Up to 1.25kg||2,400yen||3,300yen||3,650yen||4,900yen|
|Up to 1.5kg||2,700yen||3,700yen||4,100yen||5,700yen|
|Up to 1.75kg||3,000yen||4,100yen||4,550yen||6,500yen|
|Up to 2.0kg||3,300yen||4,500yen||5,000yen||7,300yen|