We do not accept any cancellation, return or refund after shipping except when the package is undeliverable and returned to us after the expiration of the hold period of the carrier or customs. (In such case, your order will be cancelled and the item price excluding the shipping fee will be refunded after the package has been returned to us.)
Duties and Taxes
Customs duties and other taxes may be charged on your item(s) by the customs of your country. These charges are not included in the delivery fee and you must pay the required amount to the deliverer or the customs office.
Loss and Damage
We are not responsible for any loss, theft or damage during delivery. However, Japan Post EMS has its own insurance program for such cases. Although you need to make a claim by yourself to the EMS operator in your country, we are willing to offer you the required documents such as a duplicate of the shipping label as far as possible.
Sales Tax
There is no deduction of Japan's sales tax, which is included in the item prices. The same amount as the tax will be charged as a handling fee for international shipping.
Deliverable Locations
We only ship to East Asia, North America, Europe, Singapore, Australia and New Zealand.
We do not ship to hotels or any other temporary addresses in case of delay in delivery.
In some countries, PO Boxes are not available as a shipping address of EMS.
Delivery Fee
East Asia
Singapore
North America
Oceania
Europe
Up to 500g
1,400yen
2,000yen
2,200yen
Up to 600g
1,540yen
2,180yen
2,400yen
Up to 700g
1,680yen
2,360yen
2,600yen
Up to 800g
1,820yen
2,540yen
2,800yen
Up to 900g
1,960yen
2,720yen
3,000yen
Up to 1.0kg
2,100yen
2,900yen
3,200yen
Up to 1.25kg
2,400yen
3,300yen
3,650yen
Up to 1.5kg
2,700yen
3,700yen
4,100yen
Up to 1.75kg
3,000yen
4,100yen
4,550yen
Up to 2.0kg
3,300yen
4,500yen
5,000yen
EMS shipping fee is determined by the destination and total weight of the parcel including packaging. After you place your order, we will weigh the ordered item(s) on a scale, determine the shipping cost and inform you of the result by email. If the price is not acceptable for you, you can cancel your order at this point.
Feel free to inquire by inquiry form or email if you would like to know how much the fee would be before ordering.
When inquiring, please notify us which size you are planning to purchase.