Even if there is no defect in the product, we accept returns within one week after arrival of the product in unused condition.
Please contact the following in advance and return it to us. We will refund the product price. (However, shipping fee, product arrangement fee, transfer fee for refund, and settlement fee when using our designated settlement method are excluded)
Refund will transfer the refund amount to the account holder's account after confirmation of return.
Please note that the shipping fee for the return will be borne entirely by the customer except for the reason of our responsibility.
● Conditions for receiving returns
Please contact us and return within one week of the arrival date of the product.
Only unused products will be accepted upon return.
With regard to products that can not receive the following returns can not be supported, please note in advance, please order.
※ We may sell variation in other stores that are not sold in our shop such as custom products of stone, but stone change exchange, return can not be done except when not used, so on confirmation in advance Please order.
● Products that can not accept returns
・ One week or more after arrival
-Products already in use (It does not matter if you try on it)
・ Products that are damaged or damaged at the customer's hands
・ Custom-order special-order products (made-to-order products)
・ Products with high degree of design production, substantially special order items
・ Custom-designed products specified by customers
・ Pierce in general (We do not accept returns from a hygienic point of view)
-Products purchased at bargain sale
・ Returned by customer's convenience such as image difference, exchange hope
-Return by natural streaks and cracks other than obvious scratches and chips (There are individual differences.)-I do not like the color and brilliance of the stones, etc.
● About the burden of shipping fee and return fee
In the case of initial failure, we will bear the burden.
In the case of customer convenience, the customer bears.
● About refund
Refund will transfer the refund amount to the account holder's account within 5 business days after confirmation of return (However, shipping fee, product arrangement fee, transfer fee for refund, Settlement fee when using our designated settlement method is excluded)
● Returns contact
6-4-36, Shirakawadai, Suma Ward, Kobe City, Hyogo Prefecture 654-0103
Store owner responsible Tahara
Email address email@example.com