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To the customer in foreign countries
 
Thank you very much for the shopping at LEZZETLI Online shop.
Of course, we accept orders from overseas.
We welcome the orders from overseas.
 
Here are the general notes for our international shipping.

 
[Payment Methods]
 
We accept a credit card, Union Pay, PayPal and Alipay.  


 
[Consumption tax]
 
When sending product to outside of Japan, overseas customer should not pay the consumption tax. 
We don't charge you the consumption tax of Japan. 
We deduct it from your total amount. 


 
[Regarding the Change of customer information]
 
When changing delivery address, name and so on, please inform us immediately.
We cannot accept the request like this after shipment.


 
[Customs duty and other taxes]
 
Customs duty and other taxes may be levied when a shipment reaches your country. If applicable, please pay those costs directly to the delivery agent. Policies on these taxes vary in each country. Please contact the customs office at your county for more details.
 
[Delivery methods]
 
 And we ship your order to your address as soon as possible.
Please register your name and address in English at the ordering.
We inform you a tracking number of EMS just after shipment. 
 
 
After the ordering, we send you e-mail for confirmation of the order information ( shipping address, your payment method, total amount billed including shipping fee and so on). At the same time, we prepare to ship your parcel .
Please contact us as soon as possible before our shipping, if you have inquiry or request. 
We recommend you to place an order after inquiring or requesting to us and receiving reply from us. 
Otherwise, we might not be able to answer your request or solve your inquiry.
 
We deliver by EMS.  
The shipping fee of EMS is decided depending on the weight. 
 
The error margin is caused by all means though I always try to weigh luggage accurately for the customer.
We do not claim the delivery fee of the addition to the customer because of the error margin. We do not repay the delivery fee to the customer because of the error margin.
 
 
[Loss and damage insurance]
 
EMS has a reparations system for loss, a theft, and damage. The compensation to the price of up to \20000JPY is included in the EMS charge. When the price exceeds \20000JPY, we recommend you to pay more insured value. Because we cannot pay responsibility about the accident in the delivery to overseas.
When the price exceeds \20000JPY, \50JPY (additional charge) is needed in every \20000JPY.
 
When the customer ordered exceeds 20000JPY, we recommend this premium.
Please fill in a remarks column when the customer requests this to us.
 
Thank you very much for the kind understanding.
 

店铺介绍

公司名称 feileB Co.,Ltd
店铺名称 Lezzetli
店铺地址 Honncho 2-46-4, Nakanosakauesanburaitoanex501 Nakano-ku Tokyo 164-0012
店铺电话 +81-3-6416-4228
店铺传真 +81-3-6416-9311

发货方式

国际邮政快递EMS

国际邮政快递EMS方便快捷,可以从日本寄送到超过120个国家和地区。EMS有专业有效的邮件追踪服务和发件方保价索赔选项,专业安全服务闻名全球。另外数据显示,EMS通过海关时被截留机率最低。从日本到绝大多数国家,EMS只需一周以内就可送到。请见运费表。

支付方式

信用卡

本店接受以下种类的双币信用卡付款.

•Visa

•MasterCard

•美国运通卡

•JCB

•其他

Alipay

支付总额计算如下。 
支付总额 = 商品价格 + 国际运费 
在收到您确认订单信息的回复之后,我们会通过邮件发送支付宝支付链
接。 
请在链接过期之前点击进入支付宝安全支付页面并完成支付,以保证订
购成功。 
请在本页下方找到支付宝支付的分步讲解页面链接。 
个人电脑: https://global.rakuten.com/en/help/payment/alipay_pc.html 
移动设备/手机: 
https://global.rakuten.com/en/help/payment/alipay_mobile.html 

UnionPay

支付总额计算如下。
支付总额 = 商品价格 + 国际运费
在收到您确认订单信息的回复之后,我们会通过邮件发送银联卡支付链接。
请在链接过期之前点击进入银联卡安全支付页面并完成支付,以保证订购成功。
请在本页下方找到银联卡支付的分步讲解页面链接。
https://global.rakuten.com/en/help/payment/unionpay.html

退货政策

* JP Post EMS

* Your order will be shipped to you via Japan Post EMS.

*we will usually ship within 7 days~14 days of receiving cleared payment.

* Japan Post is a speedy delivery service that delivers to more than 120 countries. 

*  IMPORTANT NOTE:  With an effective tracking system and insurance program,
EMS is able to offer a secure delivery worldwide.

*    You can track your package with the tracking code provided and it will be delivered within a week.

*↓No shipping items overseas
*we can not ship the products included alcohole 
(ethanol,Flammable Substances,etc)
and Food,Cookies,Cake
We are terribly sorry that the items you order included alcohole can not ship  by overseas shipping.In order to can not pass the customs inspection.
(No Handling of the product of International deliveries)
*Free Shiping is only provided domestically in Japan.
*Overseas shipping is a charge for delivery.
*See estimated shipping fee

*Please confirm your Shipping Fee confirmed price for your items
and reply us within 3days of receiving your order infomation mail described 
 your shipping fee and total amount .

*If we do not receive your reply within 3 days, we will completely accept your order
and we will expect to have the order ready for shipment.

https://global.rakuten.com/en/help/shipping/

[Delivery methods]

. And we ship your order to your address as soon as possible.
Please register your name and address in English at the ordering.
We inform you a tracking number of EMS just after shipment.

. After the ordering, we send you e-mail for confirmation of the order information ( shipping address, your payment method,
total amount billed including shipping fee and so on). At the same time, we prepare to ship your parcel .


. Please contact us as soon as possible before our shipping, if you have inquiry or request.
We recommend you to place an order after inquiring or requesting to us and receiving reply from us.
Otherwise, we might not be able to answer your request or solve your inquiry.


. We deliver by EMS.
The shipping fee of EMS is decided depending on the weight.
The error margin is caused by all means though I always try to weigh luggage accurately for the customer.
We do not claim the delivery fee of the addition to the customer because of the error margin.
We do not repay the delivery fee to the customer because of the error margin.

 

[Regarding Return and Cancellation]

* We do not accept refund, exchange and cancellation in any case for international shipping services.
*We do not accept cancellation and change of advance order.
We also do not accept change and cancellation, when we hold the shipment as customer’s request.
*Please check item’s size, colors, design and so on before ordering.

[Regarding defective product]
*If the product has a defect, please inform us in 10 days or less from our shipment by e-mail and so on.
*And please add the photos of defective part at the e-mail to us or please show us the photos by cloud.
*We never can accept the defective item after this period.
*Thank you very much for the kind understanding.

 

* Our goal is to answer all customer emails within the same business day.

Responsible and Accessible.

* Our Customer Service Department will answer your emails within 24 hours .

*We are accepting correspondences in Japanese and English

*If you have questions, please feel free to email us or by clicking on the contact seller link .

*Customer Service Hours are Monday - Friday from 10am - 8pm Japan Standard Time.

 

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